Intake Coordinator Supervisor (Bilingual Preferred)

Regional Center of the East Bay•San Leandro, CA

About The Position

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes. In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice – with family members, with friends, or with their spouse / significant other. They engage in activities of their choice – work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

Requirements

BA/BS Degree in human services or related field OR BA/BS in an unrelated human services field plus 2 years of experience providing similar functions in a human services agency.
Staff supervision including performance evaluation preferred.
Fluency in English and one of the following languages preferred: Spanish, Korean, Tagalog, Vietnamese, Cantonese or Mandarin.
Working knowledge of Microsoft Office Suite, particularly, Word and Excel
Demonstrated ability to analyze, plan, and coordinate workflow.
Ability to work independently or as part of a group.
Excellent verbal and written communication skills.
Accuracy and attention to detail a must.
Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

Nice To Haves

Preferred certifications: Microsoft Office Specialist (MOS): Excel Expert • Microsoft Office Specialist (MOS): Word Expert

Responsibilities

Interview, train, schedule, supervise and evaluate performance of assigned staff. Provide necessary staff support when required by vacancies/scheduling/work flow.
Monitor staff workload; coordinate completion of required assignments; monitor whether staff are meeting requirements.
Research, gather, analyze and report statistical data.
Provide technical support to staff, as required.
Support Intake Coordinator team with workflow and day-to-day tasks.
Responsible for overseeing closed/inactive/reactivated cases and maintaining accurate records.
Ensure data entries are accurate
Responsible for overseeing implementation of new software for the intake and assessment team.
Safeguarding client records and ensuring that everyone complies with the HIPAA rules and regulations
May act as point of contact for manager on a as needed basis.
Perform other related duties as assigned.

Benefits

3 weeks paid vacation + 12 sick days
13 paid holidays + 3 floating holidays
Multiple options for medical care (including Kaiser at 100% employer paid for employee)
Dental and vision plans
CalPERs Retirement (pension)
Tuition Reimbursement
Student Loan Forgiveness
Flex schedule, if applicable
Work at Home schedules, if applicable
Employee Assistance Program, including mental health care