Intake Coordinator - Non-Clinical (Home Care)

Adventist Health • Glendale, CA

2d

About The Position

Centered in beautiful Southern California, Adventist Health Simi Valley has been
one of the area's leading healthcare providers since 1965. We are comprised of a
144-bed hospital, home care services and a vast scope of award-winning services
located throughout Ventura County. Simi Valley is a suburban area nestled
between an urban oasis and the stunning shores of the Pacific Ocean. Bordering
Los Angeles allows hiking in the morning and attending film premieres in the
evening.

Job Summary:

Coordinates incoming office referrals and verifies insurance coverage. Handles
incoming calls from patients, family, physicians, and disciplines. Ensures that
all personnel are informed of patient's hospitalization and follow-up with
patients admitted to other hospitals. Establishes and maintains positive
relationships with customers and referral sources, responds to customer requests
and concerns, and manages the insurance verification and authorization process.
Responsible for routine clerical matters and assures that documents flow in a
coordinated and efficient manner.

Requirements

• High School Education/GED or equivalent: Required

Nice To Haves

• Experience in a health care setting: Preferred

Responsibilities

• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED