Intake Coordinator Mental Health Specialist/Case Manager IV

Turning Point of Central California, Inc. • Fresno, CA

41d • $21 - $28 • Onsite

About The Position

The Intake Coordinator Mental Health Specialist/CM IV reports to the Supervising
Mental Health Specialist and is responsible for providing coordination,
development, and procurement of social service benefits for clients assigned to
the program. This position will also include completing all new admissions in a
timely manner with the goal of enrolling new clients for mental health services
at the program. This position is expected to possess strong communication,
rapport-building, boundary-setting, and problem-solving skills. This position
will provide rehabilitation, case management, placement, group facilitation, and
crisis intervention services. This position will focus on supporting clients
with their individualized wellness goals by applying a collaborative
person-centered approach. This position provides support through rapport,
compassionate care, education, role modeling, advocacy, skills building, and
linkage to county benefits, vital documents, social, financial, medical,
housing, and other services.

Requirements

• A Bachelor’s Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field that is directly related to the specific responsibilities of the job.
• Communicate effectively in written and spoken English.
• Work effectively with diverse ethnic, religious, gender, sexual orientation, age, socioeconomic, and professional groups of people.
• Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI) and Dual-Diagnosis individuals.
• Ability to operate within the Electronic Health Records (EHR) system.
• Experience in successful linkage of needed resources to clients including housing, healthcare and related needs resulting in client transition to independent functioning for a minimum of two years, preferred.
• Ability to work with individual clients and staff members of diverse cultural backgrounds
• Ability to organize, prioritize work, and function independently.
• Ability to become CPR certified.
• Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
• Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
• Ability to pass a pre-employment criminal background check.
• Ability to pass a pre-employment drug screen and TB test.

Nice To Haves

• Experience in successful linkage of needed resources to clients including housing, healthcare and related needs resulting in client transition to independent functioning for a minimum of two years, preferred.

Responsibilities

• Under the supervision of the Supervising Mental Health Specialist, assist in the accomplishment of the case management plan with clients by screening, evaluating, identifying, and implementing specific case management activities as identified in the Individual Service and Support Plan (ISSP) to support clients in achieving their goals.
• Collaborate with clients to develop an Individualized Service Plan (ISP). The plan will include written details of the supports, activities, and resources required for the individual to achieve their personal wellness goals. Special care will be taken to document the client’s personal choices/preferences, criminogenic, safety, financial, physical, mental, and behavioral health care needs.
• Provide direct individualized services as outlined in the POC and ISP. May facilitate group services as needed under the direction of the Supervising MHS.
• The Mental Health Specialist/Case Manager will be assigned a caseload of criminal justice involved adult clients living with Severe Mental Illness (SMI) and co-occurring disorders.
• Consistently meet program performance standards including a service impact of 50%, sign and submit documentation goals, and attainment of 40 hours of job-related in-service training per year.
• Advocate and communicate closely with agencies, vendors, management, clients and significant others involved in the client care.
• Attend daily team check-out meetings, monthly one-on-one meetings with the Supervising MHS, and bi-monthly team meetings, including staff meetings, probation case staffing, and high-risk resource team (HRRT) meetings. Provide effective and thorough feedback regarding client engagement, progress, barriers, and needs.
• Provide the Supervising MHS with timely reports and updates, including any key communications between community partners, vendors, clients, or unusual occurrences that might be relevant to program operation or the health and safety of clients or employees.
• Exercise sound judgment when providing client services, prioritize safety, manage time efficiently to meet deadlines, and respond quickly/effectively in emergencies or pressured situations to support de-escalation.
• Interacts with program staff to schedule intake assessments.
• Respond to referring parties upon receiving referral, meeting with clients, assessing desire for program, providing intake and coordinating/scheduling upon enrollment.
• Meet directly with clients to complete initial admission documentation and enter new episodes in the EHR.
• Screen and evaluate potential clients for the identification of case management, rehabilitation, residential, and other services and activities
• Work with clients and their program case managers to enroll and obtain healthcare/social service benefits (such as Medi-Cal, General Relief, TANF, WIC, SSI, SDI, Medi-Care, Social Security, CAL-WORKS, and related applicable benefits).
• Assist with appeals and related functions required to ensure attainment for eligible benefits for clients.
• Facilitate Life Skills groups utilizing approved curriculum and supplemental materials to adult clients living with an SMI and co-occurring disorders.
• Will think and act quickly and efficiently in emergencies.
• Will drive on Agency business.
• Physical presence at the program is required.

Benefits

• Pay Range: Class 130 ($21.13 - $27.81/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel
• Regular work schedule (Monday through Friday, 8am - 5pm)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level