Intake-Certifier Specialist

Self Help Inc•Avon, MA

68d•$18 - $20

About The Position

Self Help Inc. is currently looking for an Intake/Certifier Specialist to join our team. Agency Profile Self Help, Inc. is a nonprofit Community Action Agency (CAA) created to help families and individuals stabilize and secure their lives through education, strategic assistance, and building opportunities in their communities. We provide a range of services for families and households across Southeastern Massachusetts. Job Summary The Self-Help Intake Certifier plays a crucial role in connecting individuals seeking self-help fuel assistant services with appropriate resources and support. This position is responsible for conducting initial assessments, determining eligibility for the fuel program, providing information and completing necessary documentation with empathy and accuracy. The Intake Certifier serves as a vital first point of contact, establishing a welcoming and supportive environment for individuals navigating self-help fuel program options

Requirements

High School Diploma or Equivalent required
Must pass a criminal background check and other required clearances
Valid driver’s license and reliable transportation is required
Ability to sit or stand for extended periods
Strong communication, interpersonal, and active listening skills
Microsoft Office Suite skills required
Two (2) years of experience in intake, assessment, referral, or a related Human Service field s

Nice To Haves

Associates or Bachelor’s degree in a related field such as Human Services preferred but not required
Knowledge of self-help principles and community resources is desirable
Bilingual skills welcomed

Responsibilities

Conduct comprehensive intake assessments with individuals seeking self-help fuel program services, gathering information about their needs, challenges, and goals
Explain the fuel programs services offered by the organization
Determines a needs assessment for the household in regard to home energy needs
Works to reduce energy burden by providing counseling
Provides information on other available resources in the community
Assist individuals in completing necessary intake forms and other required documentation accurately and efficiently
Communicate effectively and professionally with clients, staff, and external partners
Demonstrate empathy, active listening skills, and a non-judgmental approach when interacting with individuals in distress or seeking support
Adhere to ethical guidelines and maintain client confidentiality at all times
Contribute to a positive and supportive environment for both clients and colleagues