Intake Case Manager- Level 1

Little Spurs Autism Centers•San Antonio, TX

15d•$20 - $24

About The Position

This role is responsible for managing and overseeing a client’s full journey through the intake and ongoing care process – specifically verifying benefits, completing the initial authorization, and completing any ongoing authorizations. This role will serve as one of the main points of contact for clients undergoing treatment for questions involving insurance and/or the authorization process.

Requirements

High School Diploma or equivalent required; college experience or degree preferred
1-2 years of insurance verification and authorization experience required
1-2 years customer service experience required
Bilingual English/Spanish preferred
Strong organizational and communication skills
Highly detail-oriented with a focus on accuracy and efficiency
Problem-solving and critical thinking skills
Strong interpersonal skills for effective collaboration

Responsibilities

Accurately verifying patient benefits for new intake clients
Accurately verifying current patient benefits on a weekly/monthly basis
Communicating complex insurance benefit information with families
Completing the full Initial Assessment authorization process, including gathering required documents and timely submission to insurance
Completing ongoing reauthorization requests for current clients, including ensuring all required documentation is up to date and timely submission to insurance
Serving as the patient’s insurance liaison during their treatment
Maintains a timely, accurate, and updated online database of all activities
Maintains consistent communication with BCBAs, Center Managers, Clinical Directors, and other involved parties on status of client and referral requests
Meets required KPIs regarding timely submission of authorization requests and patient satisfaction scores
Answering incoming calls, including but not limited to outside provider referrals and client inquiry requests as needed
Participates and contributes to the improvement of operational performance
Performs all duties with the organizational mission, vision, and goal top of mind
Other duties as assigned