Intake Care Coordinator

Sedgwick

3d•$14 - $19

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Intake Care Coordinator Standard hours are 11:30am - 8:00pm EST Training schedule for the first 2 weeks of employment is 8am- 4:30pm EST PRIMARY PURPOSE OF THE ROLE: To accurately set up new orders into the operating system and provide support to our clients.

Requirements

High school diploma or GED required.
Two (2) years of clerical or property claims management experience or equivalent combination of education and experience required.
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Nice To Haves

Fluent in Spanish preferred

Responsibilities

Sets up and enters new claims into claims management system.
Enters claims data into the claims management system upon requesting the appropriate information and analyzing the responses.
Makes outbound calls to claimant and/or client to obtain new claim details and receives inbound calls.
Finds opportunities to refer claims within the organization.
Assigns claims using the tools provided.
Supports claims staff by providing accurate information during the claim set up process.
Sets up Quotashare claims.
Assists with creating documentation and processes to streamline workflow.
Reviews daily reports to ensure claims are processed.
Assists with file reviews to ensure accurate set ups.
Uses multiple platforms to look for adjusters to assign claims
Makes outbound call and/or text to adjusters to discuss claim details for assignment. (Using Sedgwick’s texting platform)
Ensure all parties have the required information in order to successfully manage a claim, including, loss location, notice of loss (NOL), fee schedule, etc.
Works with management to make determination on assignment process and resources used.
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.