Intake & Authorization Coordinator
About The Position
The Intake & Authorization Coordinator plays a critical role in supporting Otterbein Universal's home health and hospice ministries. This position ensures timely, accurate, and efficient handling of intake calls, referral coordination, insurance authorizations, and admission processes. The role also supports payer verification, document management, and communication with referral sources, helping to ensure a smooth and prompt patient experience while upholding Otterbein SeniorLife’s mission and core values. Otterbein Universal Home Health provides Medicare-certified home health services for the elderly, complementing existing independent senior services, outpatient capabilities, and clinical facilities. These services are available to Otterbein West Liberty residents and those in the surrounding area, guided by Otterbein’s faith-based ministry, clinical skills, and strong community ties. Hospice care at Otterbein Universal focuses on providing peace, comfort, and quality of life for patients facing life-limiting illnesses, as well as support for their families and caregivers. The dedicated and compassionate team, including nurses, a chaplain, and a social worker, involves patients and their loved ones in care options to develop a personalized plan, often delivered in the comfort of their home. At Otterbein, employees are considered 'Partners in Caring,' working side by side toward the shared goal of delivering person-centered care that respects every resident and their choices, whether in vibrant communities, small house neighborhoods, Home Health, Hospice, or the Home Office.
Requirements
- Valid driver’s license and insurance required.
- Possess exceptional interpersonal and communication skills
Nice To Haves
- Associate’s degree or equivalent experience preferred.
- Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
- Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.
Responsibilities
- Answer and respond to intake calls with a sense of urgency and professionalism.
- Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
- Gather required patient information and enter into EMR accurately; update as needed.
- Assemble and manage start-of-care (SOC) or admission packets.
- Notify patients of out-of-pocket costs and collect payments as needed.
- Manage the MSP (Medicare Secondary Payer) process.
- Verify patient payer coverage through electronic portals.
- Maintain accurate records for eligibility and benefit periods.
- Upload and manage documents and physician orders in the EMR.
- Assist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.
- Deliver or pick up documentation from referral sources as needed (limited travel).
- Maintain the confidentiality of all patient care information.
- Ensure patient records are secure and compliant with applicable laws and regulations.
- Stay current on all mandatory and departmental training.
- Participate in compliance projects and submit required reports as requested.
- Assist other team members when workload permits.
- Assist in answering a multi-line phone system.
- Provide feedback and recommendations to the Director of Shared Services.
- Support projects and quality initiatives, including QAPI and audits such as ADRs and RCD.
- Foster a positive, calm, and supportive environment within the department.
- Maintain open and respectful communication with internal teams and external partners.
- Provide regular updates and share critical information with the team.
- Exercise sound judgment and include appropriate team members in decision-making.
- Participate in emergency preparedness programs and drills.
- Identify and report safety concerns promptly.
- Remain aware of healthcare environment risks, including infectious materials and challenging interactions.
Benefits
- Medical Insurance with free virtual doctor visits
- Vision & Dental Insurance
- Pet Insurance
- Life Insurance
- Employee Assistance Program (EAP) for personal and professional support
- 401(k) Retirement Savings Plan with company match
- Paid Time Off (PTO) that accrues immediately from day one
- Paid Holidays for a healthy work-life balance
- Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
- Tuition Reimbursement up to $5,250 per year for ANY field of study
- Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
- Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
- Legal & Identity Theft Protection
- University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
- Multiple Partner Discounts available for various products and services through Access Perks
- Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
