Intake Assistant

Corewell Health•Royal Oak, MI

13d•Onsite

About The Position

The Intake Assistant is responsible for referral processing, providing accurate and complete data input for pre-authorization requests while effectively communicating to internal and external customers. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

Requirements

High School Diploma or equivalent
Knowledge of Medical Terminology
Excellent computer skills to include Microsoft Office Suite, EHR/EMR and insurance portals.
Great Communication skills

Nice To Haves

A minimum of (3) years of medical business office experience with insurance procedures and patient interaction.
Additional clinical background

Responsibilities

Obtains initial and subsequent insurance authorization and pre-certification for in office procedures, treatments and services.
Researches additional or alternative resources for non-covered services to prevent payment denials.
Maintains a close working relationship with site Patient Financial Counselor.
Communicates with clinical staff, PFC, and management regarding restrictions or unique requirements for insurance plans.
Maintains a current working knowledge of authorization requirements for all payers, and of state and federal regulatory guidelines.
Assists in maintaining manuals, logs and other required documentation.
Demonstrates an understanding of patient confidentiality to protect the patient and the clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for and assists with other front office functions as requested.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Performs other duties as assigned.

Benefits

Comprehensive benefits package to meet your financial, health, and work/life balance goals.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

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