Intake Assistant

Granite VNA, Inc.•Concord, NH

10h

About The Position

Be the first voice of care. As an Intake Assistant at Granite VNA, you play a vital role in connecting patients and families to the home health and hospice services they need—setting the tone for compassionate care from the very first call. Position Overview Reporting to the VP of Strategy, the Intake Assistant is responsible for responding to all inquiries and assisting with the patient intake process for Home Care and Hospice. Coordinates the referral process for new patients.

Requirements

Associates degree or High School Diploma with equivalent work experience
Ability to work in a fast-paced environment and multi-task
Proficient with data entry, accurate and detail oriented
Proficient in use of MS Office, including Word and Excel
Excellent communication and customer service skills
Familiarity with medical terminology

Responsibilities

Accurately enters all information for new referrals from Concord Hospital into referral Manager and Electronic Medical Record (EMR)
Accurately enters all information for resumptions of care ? Attaches referrals accurately to the Patient Medical Record
Faxes Prehab referrals to appropriate agencies ? Enters verbal orders accurately and timely
Enters pending referrals accurately and timely into Referral Manager
Maintains a working knowledge of Granite VNA’s contractual relationships, insurance plans and managed care managers for initial authorization of services
Manages and oversees the Granite VNA referral email group
Daily reconciliation of Concord Hospital dischargers and transfers; includes adding the appropriate liaison and event code
Seeks out assistance of the Intake Nurse for support and clarification of unfamiliar areas
Demonstrates flexibility in the role by accepting other duties as assigned for which qualified.
Enters weekly time sheet according to agency policy
Adheres to work schedule and attendance according to agency standard
Adheres to Telecommunication and Personal Cell Phone Use guideline
Understands and demonstrates compliance with agency policies and procedures
Complies with infection control and safety measures in accordance with agency policy and procedure
Completes all agency’s policies regarding client’s privacy, confidentiality and HIPAA requirements ? Adheres to the Agency’s standard of professional appearance and the Agency’s dress code policy