Intake and Support Specialist, RAP

South Middlesex Opportu•Framingham, MA

27d•Hybrid

About The Position

Responsible for Project Based Voucher (PBV) new admissions and Housing Choice Voucher (HCV) intake, processing Contract Rent Increases for PBV, maintaining a small caseload of PBV households, and providing program support of the Program Representatives. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Requirements

Minimum years of related experience: 1-2 years preferred
Knowledge of Excel, Windows, and Word
Sensitivity to the needs of economically disadvantaged clientele
Knowledge of Federal Section 8 and State MRVP/ AHVP programs
Ability to work well in a very high volume and productivity environment
Strong verbal and written communication skills
Experience with adhering to confidentiality requirements
Ability to work within a team
Ability to complete complex and detailed tasks in a timely manner;
Ability to work independently within a busy and diverse team setting;
Experience using computer software to organize, store, and analyze data.

Responsibilities

Maintain a small caseload of up to 100 households.
Correct all Quality Control errors on a monthly basis.
Process Contract Rent Increases for PBVs on Housing Assistance Program (HAP) anniversary date.
Receive Project Base Voucher referrals and determine eligibility; track and process new admissions in system and create initial file in 6-tab protocol.
Review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance and file presentation, and process moves using the same review process.
Review all Recertification paperwork for accuracy and completeness, concentrating on numeric accuracy, proper use of forms, timeliness, signatory compliance and file presentation.
Point person to conduct initial intake and chase of all required documentation for new admission files.
Manage timeline and log for incoming reasonable accommodation requests.
Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support.
Coordinate with RAP Program Representatives to ensure accurate data entry of EOHLC required supplemental information including emergency contacts and language preferences.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.

Benefits

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

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