Intake and Screening Specialist

HELPLINE YOUTH COUNSELING•Belvedere Gardens, CA

8d•$28 - $28

About The Position

Under the supervision of the Program Manager and Coordinator, the Intake and Screening Specialist serves as the initial point of contact for individuals and families seeking homeless prevention or homeless services. This position is responsible for conducting screenings, eligibility determinations, and referrals in accordance with contractual regulations and coordinated entry requirements. The Specialist ensures timely access to appropriate services while maintaining accurate documentation and data integrity.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in human services or related field preferred
Experience in intake, screening, customer service, or human services
Attention to detail and accuracy
Trauma-informed and client-centered approach
Ability to manage high-volume inquiries
Cultural humility and confidentiality
Strong problem-solving and decision-making skills
Knowledge of homeless services systems and eligibility guidelines
Knowledge of HUD homeless assistance programs and fair housing principles
Strong organizational, communication, and documentation skills
Possess a valid California driver's license and have access to a properly registered vehicle.
Ability to pass a background check and criminal clearance
Ability to successfully pass a TB screening test.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made, if requested, to enable individuals with disabilities to perform the essential functions.

Responsibilities

Conducts in-person, phone, and virtual intake screenings for individuals and families experiencing or at risk of homelessness
Determines eligibility for homeless prevention, emergency services, and housing programs in accordance with HUD and funder guidelines
Verifies income, housing status, household composition, and required documentation
Explains program requirements, participant rights, and responsibilities clearly to clients
Completes standardized assessments as required for coordinated entry systems
Prioritizes clients based on vulnerability, risk, and program eligibility
Facilitates referrals to appropriate homeless prevention, shelter, rental assistance, and supportive service programs
Coordinates warm handoffs to case managers, outreach staff, or partner agencies
Maintains accurate, complete, and timely client records in Exym and other required systems
Ensures compliance with confidentiality, data quality, and contractual documentation standards
Tracks intake outcomes, waitlists, and referrals
Provides trauma-informed, respectful, and culturally responsive customer service
Responds to inquiries from clients, partner agencies, and community members
Maintains professional boundaries and ethical standards
Supports program staff with intake coordination and scheduling
Participates in trainings, meetings, and quality improvement activities
Assists with monitoring and reporting as assigned
Assists with conducting street, shelter, and community-based outreach to individuals and families experiencing homelessness or at imminent risk of housing loss
Other duties as assigned by leadership