Intake and Operations Specialist

UO HR Website•Eugene, OR

11d•$21 - $32

About The Position

The Intake and Operations Specialist reports to the Associate Director and assists with operations by managing the daily operational and logistical needs of the unit. The position is primarily responsible for providing student intake/screening for the largest academic college. They must manage a high-volume of student appointments and questions, and as necessary, the Intake and Operations Specialist disseminates general academic advising information and refers students to faculty/departmental advisors, academic support services, and other resources as appropriate. This position tracks trends, policies, and procedures, and in consultation with the Associate Director, recommends and implements changes to positively impact the student experience. The Intake and Operations Specialist establishes and maintains intake procedures, supports CAS Advising projects, and communicates regularly with student employees, advisors, and CAS Advising leadership. The Intake and Operations Specialist will develop a comprehensive knowledge of CAS majors and minors, University policies and procedures, and campus-wide resources. This position receives information and work requests from a variety of advising staff which requires the ability to prioritize and accomplish tasks in a timely, efficient, accurate and appropriate manner. Due to the often complex and sensitive nature of student information, exercising independent and sound judgement while maintaining confidentiality standards are of the utmost importance. The Intake and Operations Specialist supervises student staff. This position facilitates student employee training, and provides continued coaching, feedback, and professional development for student employee growth. The Associate Director and Intake & Operations Specialist work together to manage the student employee budget and facilitate the hiring and separation of student employees. This position will, as needed, assist the Office Manager in providing administrative support to the unit by preparing supply orders and providing other administrative support as needed.

Requirements

Three years of office experience which included two years at full performance level and experience generating documents; and
Lead work responsibility or coordination of office procedures.
Strong interpersonal and customer service skills to effectively interact with students, staff, faculty, and the general public.
Ability to relay complex policies and procedures to a diverse population of students.
Ability to learn new skills and tools quickly and independently.
Ability to multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment.
Flexibility and adaptability in a growing and changing organization.
Strong ability to manage team calendars and recommend necessary modifications to improve daily operations.
Strong ability to exercise independent initiative and sound judgment within general guidelines; demonstrated sensitivity and acumen to identify and escalate situations and decisions which require higher-level approval or consultation.
Discretion with access to sensitive and/or confidential information.
Demonstrated ability to advance diversity and inclusion efforts through their own actions and influencing the actions of others.

Nice To Haves

Bachelor's degree.
Work experience in higher education.
Student supervision experience.

Responsibilities

Managing the daily operational and logistical needs of the unit.
Providing student intake/screening for the largest academic college.
Managing a high-volume of student appointments and questions.
Disseminating general academic advising information and refers students to faculty/departmental advisors, academic support services, and other resources as appropriate.
Tracking trends, policies, and procedures, and in consultation with the Associate Director, recommends and implements changes to positively impact the student experience.
Establishing and maintaining intake procedures.
Supporting CAS Advising projects.
Communicating regularly with student employees, advisors, and CAS Advising leadership.
Developing a comprehensive knowledge of CAS majors and minors, University policies and procedures, and campus-wide resources.
Prioritizing and accomplishing tasks in a timely, efficient, accurate and appropriate manner.
Maintaining confidentiality standards.
Supervising student staff.
Facilitating student employee training, and provides continued coaching, feedback, and professional development for student employee growth.
Managing the student employee budget and facilitate the hiring and separation of student employees.
Assisting the Office Manager in providing administrative support to the unit by preparing supply orders and providing other administrative support as needed.