Intake and Office Coordinator

HALLWAY HEALTHCARE INC.•Las Vegas, NV

3d•$20 - $30•Onsite

About The Position

Hallway Healthcare is seeking a compassionate, organized, and professional EEOICPA Intake & Office Coordinator to serve as the primary in-office representative at our Las Vegas location. This role maintains a consistent presence near the Department of Labor (DOL) Resource Center, supporting individuals seeking assistance with EEOICPA claims, medical record requests, and related healthcare services. This position plays a key role in welcoming walk-in visitors, gathering intake information, providing education on available services, and coordinating next steps with Hallway Healthcare’s Resource Liaison team. The role also supports daily office operations to ensure smooth workflow and continuity across departments.

Requirements

Strong interpersonal and communication skills; comfortable working with the public
Ability to handle sensitive personal and medical information with professionalism
Highly organized and detail-oriented with the ability to manage multiple tasks independently
Proficient with basic office technology (email, scanning, data entry, Google drive)
Reliable with consistent in-office availability

Nice To Haves

Experience in healthcare, social services, legal intake, or government programs
Familiarity with EEOICPA, workers’ compensation, or federal benefits programs (training provided)
Background in front office, intake, or administrative coordination roles

Responsibilities

Maintain a welcoming and professional office presence five days per week
Greet individuals visiting from the DOL Resource Center
Provide clear, compassionate education on: EEOICPA benefits and care support Hallway Healthcare’s role in care coordination Medical record collection and request processes
Set appropriate expectations and explain next steps for follow-up
Collect and accurately document personal, employment, and claim-related information
Share intake details with assigned Resource Liaisons
Assist with initiating medical record requests and documentation needs
Coordinate with the Analytics team regarding records and claim data
Track intake activity and ensure timely handoff to internal team members
Manage day-to-day office responsibilities, including: Answering phone and email inquiries Document handling, scanning, and filing Office organization and supply management
Support task requests from leadership, Resource Liaisons, and Analysts
Maintain strict confidentiality and compliance with HIPAA and company policies