Intake and Eligibility Coordinator, Independent Living Program

Side by Side•Oakland, CA

18h•$32 - $35

About The Position

AGENCY OVERVIEW Since our founding in 1895 in Marin County as an orphanage – and through subsequent years as Sunny Hills Services – Side by Side has been at the forefront of best practices in child welfare, working with the most vulnerable youth in our community. Today, Side by Side operates in four counties – Marin, Alameda, Sonoma, and Napa – across the Bay Area, reaching nearly 2,000 children, young adults, and family members per year with much-needed services related to behavioral and mental health, early intervention in schools, Side By Side places high value on individuals with a passion for helping underserved youth and families in a collaborative and inclusive work culture. We strive to work together to create a trauma-informed workplace where we walk the walk of diversity, equity, inclusion, and belonging principles. COMPENSATION This position is 40 hours/week and an hourly rate of pay between $32.00 to $35.00 per hour. BENEFITS 3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service (for all non-school based employees). 2 weeks sick leave for F/T employees with 2 additional sick days for direct service staff 10 paid holidays per year and 1 Self-Care Anniversary Day each year 99% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance, Sutter Health or Anthem options Dental and Vision Insurance Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance. Employees also have the option to purchase additional life insurance at their own cost. 403b Retirement Plan with match after one year of employment Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online. Side By Side is a Public Service Loan Forgiveness certified employer FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents Employee recognition program with $500 bonus awards Employee referral bonus of up to $1,000 Pet Insurance PROGRAM OVERVIEW The Independent Living Program provides every eligible youth in care with independent living skills training to assist in the transition to a successful and independent lifestyle. ILP services are currently delivered to youth ages 14-21 by Side by Side and partnered with Alameda County Social Services. JOB SUMMARY The Intake and Eligibility Coordinator is responsible for the initial screening and management of referrals to the Independent Living Program. Participates in weekly meetings tracking referrals, facilitates interviews, monitors waitlists, and completes all intake paperwork. Oversees eligibility screening for housing and ILP (Independent Living Program) youth during intake, ensuring all requirements are met for program placement. Manages case assignments, ensuring clients are appropriately assigned to staff Manages all client data within the EHR system, including scanning, uploading, and maintaining all hard-copy client documents to ensure complete and accurate records. Sends a welcome email to the assigned SSA (Social Services Agency) contact for new clients, ensuring proper introduction and communication at intake. Conducts a quarterly data refresh by reconciling client information with their child welfare worker to ensure records are current and accurate, accommodating changes in child welfare assignments. Act as liaison between ILP and referral sources to successfully convert program referrals to program participants. Maintain active liaison with referral sources to identify and cultivate new referrals, strengthen and solidify relationships with established referral sources and provide information to the community regarding agency services and programs. Keep referral sources appraised of program openings. Receive and review referring documentation. Follow up with referral source to get more information as necessary. Work with applicable staff to complete intake process – inclusive of phone contact with referral source, faxing of necessary paperwork, checking eligibility, etc. Conduct initial intake screening with youth who are referred for mental health and housing services. Work to resolve any identified problems with eligibility. Track the referral process to ensure prompt entry into services. Develop and maintain waiting list for programs at capacity. Identify and cultivate new referrals, strengthen, and solidify relationships with established referral sources and provide information to the community regarding agency services and programs. Mains written records of procedures for assigned tasks, ensuring the team can provide support in their absence due to vacation or illness. Serves as backup to the front desk, providing in person support during open business hours when the Front Desk Admin is unavailable.

Requirements

High School graduate
Fulfillment of TB clearance, fingerprinting and state clearance, and any other mandatory state/federal requirements.
A valid California driver's license, dependable personal automobile for use on the job, insurable by SHS’ insurance policy based on DMV record and personal vehicle insurance.

Nice To Haves

Bachelor’s Degree preferred
Bilingual Spanish-speaking a plus

Responsibilities

Responsible for the initial screening and management of referrals to the Independent Living Program.
Participates in weekly meetings tracking referrals, facilitates interviews, monitors waitlists, and completes all intake paperwork.
Oversees eligibility screening for housing and ILP (Independent Living Program) youth during intake, ensuring all requirements are met for program placement.
Manages case assignments, ensuring clients are appropriately assigned to staff
Manages all client data within the EHR system, including scanning, uploading, and maintaining all hard-copy client documents to ensure complete and accurate records.
Sends a welcome email to the assigned SSA (Social Services Agency) contact for new clients, ensuring proper introduction and communication at intake.
Conducts a quarterly data refresh by reconciling client information with their child welfare worker to ensure records are current and accurate, accommodating changes in child welfare assignments.
Act as liaison between ILP and referral sources to successfully convert program referrals to program participants.
Maintain active liaison with referral sources to identify and cultivate new referrals, strengthen and solidify relationships with established referral sources and provide information to the community regarding agency services and programs.
Keep referral sources appraised of program openings.
Receive and review referring documentation. Follow up with referral source to get more information as necessary.
Work with applicable staff to complete intake process – inclusive of phone contact with referral source, faxing of necessary paperwork, checking eligibility, etc.
Conduct initial intake screening with youth who are referred for mental health and housing services.
Work to resolve any identified problems with eligibility.
Track the referral process to ensure prompt entry into services.
Develop and maintain waiting list for programs at capacity.
Identify and cultivate new referrals, strengthen, and solidify relationships with established referral sources and provide information to the community regarding agency services and programs.
Mains written records of procedures for assigned tasks, ensuring the team can provide support in their absence due to vacation or illness.
Serves as backup to the front desk, providing in person support during open business hours when the Front Desk Admin is unavailable.

Benefits

3 weeks of paid vacation for F/T employees increasing to 4 weeks of vacation after 2 years of service (for all non-school based employees).
2 weeks sick leave for F/T employees with 2 additional sick days for direct service staff
10 paid holidays per year and 1 Self-Care Anniversary Day each year
99% employer-paid Medical for F/T employees including platinum level Kaiser Permanente insurance, Sutter Health or Anthem options
Dental and Vision Insurance
Long Term Disability insurance up to $9,000 per month, plus $50,000 Life and AD&D insurance. Employees also have the option to purchase additional life insurance at their own cost.
403b Retirement Plan with match after one year of employment
Professional development and other learning opportunities including unlimited access to over 1,000 behavioral health courses online. Side By Side is a Public Service Loan Forgiveness certified employer
FREE Employee Assistance Program including up to 10 complimentary personal counseling sessions per problem, per year for staff and dependents
Employee recognition program with $500 bonus awards
Employee referral bonus of up to $1,000
Pet Insurance