Intake Advocate

Behavioral Innovations • Addison, TX

1d • Hybrid

About The Position

Join our Team as an Intake Advocate - Make a Meaningful Impact on Families Journeys!
Are you a confident communicator with a knack for connecting with people and guiding them toward the right solutions?
Behavioral Innovations is seeking an Intake Advocate to join our dynamic team and support families navigating the journey of autism care.
About Behavioral Innovations:
For over 25 years, Behavioral Innovations (BI) has been transforming lives by providing compassionate, individualized, center-based Applied Behavior Analysis (ABA) therapy for children with autism ages 18 months to 10 years. With 100+ locations across TX, OK, CO, VA, and MD - and expansion into 4 additional states within the next 18 months - we’re experiencing significant growth and doubling in size. This is an exciting time to join BI and be part of our next phase of nationwide expansion. We are clinically focused, operationally sound, and intentional about building teams that can scale without losing quality. This role sits at the center of that mission.
Your Role & What You'll Do:
As an Intake Advocate, you’ll play a critical role in shaping a family’s first experience with Applied Behavior Analysis (ABA) therapy. You’ll be the first point of contact, listening carefully to each family’s unique needs, answering questions, and guiding them through the intake process with warmth, professionalism, and clarity. This role is ideal for someone with a sales-oriented mindset-someone skilled at motivating action, overcoming objections with empathy, and turning inquiries into meaningful connections.

Requirements

• Bachelor’s degree or relevant work experience; preferably as an Intake Specialist in a healthcare setting.
• Experience in intake, customer service, or sales
• Experience handling inbound/outbound calls with prospective clients
• A confident, empathetic communicator who can inspire families to take action.
• Goal-oriented, thriving in a fast-paced, high-growth environment.
• Skilled at managing multiple priorities, meeting deadlines, and staying organized.
• Comfortable with metrics, detailed documentation, and using Salesforce or similar systems.

Nice To Haves

• Familiarity with Salesforce and Electronic Medical Record (EMR) systems is a plus.

Responsibilities

• Build strong, trusting relationships with families via phone, email, chat, and text.
• Guide families through the intake process, ensuring all required documentation and insurance verification are complete.
• Collaborate with center staff and the authorizations team to ensure a seamless client experience from inquiry to first day of therapy.
• Track and document every stage of the client journey using our CRM and Electronic Health Record (EHR) systems.
• Provide exceptional service by balancing compassion, professionalism, and results-driven focus in all interactions.

Benefits

• Compensation: Competitive Hourly Rate
• Work-Life Balance: 10 days PTO, 7 paid holidays.
• Comprehensive Benefits: Medical, Vision, Dental, and Supplemental Insurance Policies.
• Wellbeing: Tools and programs to support physical, mental, and emotional wellness.
• Employee Assistance Program (EAP): Comprehensive support.
• Family-Centric Culture: Caring, collaborative environment.
• Award-Winning Culture: Recognized for clinical excellence and ethical standards.
• Values-Driven Organization: Integrity, accountability, collaboration, and family-focused care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees