Intake Advocate (PT Weekend)

Tort Experts • Wyoming, TN

16d • Remote

About The Position

As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims. You will guide potential claimants through a screening process to determine eligibility. If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney.

Availability/Shift: Part-Time Weekend Coverage

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

Requirements

• Bachelor’s degree in a related field (e.g. Business Administration) preferred.
• Call center or BPO experience required.
• Legal intake experience required.
• Strong communication skills, both verbal and written.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office Suite and legal case management software.
• Attention to detail and accuracy in data entry.
• Empathetic and patient demeanor when interacting with clients.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong problem-solving skills and ability to think critically.
• Ability to work remotely, and manage time and tasks with minimal supervision
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Commitment to providing excellent client service.

Nice To Haves

• Experience in mass tort law is a plus.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
• Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
• Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
• Be expected to meet occupancy and adherence goals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level