Intake Advocate (WCC)

The Salvation Army•Indianapolis, IN

5d•$15•Onsite

About The Position

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Job Objective: Provides business and social service receptionist duties for the Center; responds to telephone and in-person inquires; maintains order and security. Why Work with Us? If you're ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army's brand promise is to Do the Most Good® - and it's our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others. We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you'll quickly see that our employees are proud to support programs that make a difference. In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey… 91% are proud of their work to help meet the needs of people in their communities 75% find their “Work Stress” manageable 80% find their managers supportive during those times of stress 89% appreciate the flexible work options they have in their position 98% appreciate how they are allowed to use 4 sicks days as “Discretionary” 99% appreciate the 11 paid holidays they receive each year See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army… Helping People Faith Centered Organization Work Environment/ Co-Workers Benefits

Requirements

High School Diploma or equivalent
Position requires a background check to be completed, and all background check results will be reviewed.
Experience in a social service setting providing services to persons in crisis; comfort and competence in dealing with the public.
Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment, CPR Certification required
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
Computer proficiency with Microsoft products and ability to learn electronic reporting systems
Good speaking, hearing and vision ability, and excellent manual dexterity
Lifting, pulling and pushing of materials up to 25 pounds
May require bending, squatting, standing, walking
May require sitting for extended periods
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Responsibilities

Respond to telephone calls for staff and residents.
Answer the telephone promptly and courteously by saying "The Salvation Army Women and Children's Center;"
Accurately and completely fill out telephone message slips and transfer calls to staff;
Place telephone message slips in staff mail slots;
Respect the Center's Confidentiality policy regarding client information;
Respect the absolute confidentiality of staff home telephone numbers.
Maintain awareness of security issues relating to front desk, waiting area and front exterior of building.
Keep the lobby clear at all times, unless residents are waiting to see their Care Coordinator;
Regularly monitor video and audio security systems;
Supervise Center sign-in/sign-out procedures; ensures that each resident; signs in and out and turns in room keys;
Supervise Center sign-up books for care coordinators, laundry, phones, medical services, domestic violence services, computer class according to Center policy;
Maintain Daily Incident Book according to Center policy;
Maintain the Front Desk Alert book according to Center policy;
Contact law enforcement if necessary (after contacting On-Call staff and senior staff);
Alert the On-Call staff and Director of any situation that would damage building or contents, or threaten safety and security of residents e.g., equipment failure, leaks, etc.; and
Alert the Director of emergency weather situations.
Respond to and maintain records regarding residents' behavior during evening and night duty hours in the Incident Book. Supports residents in Center policies and rules.
Handle check in and check out procedures for residents:
Assign new residents to rooms;
Ensure that new residents receive towels and a welcome packet;
Complete check-in/check-out paperwork as directed by policy;
Accompany new residents to assigned rooms;
Register cars belonging to new residents, if applicable;
Maintain work orders for housekeeping and maintenance staff on recently vacated rooms;
Conduct tours and orientation to the building for new residents as needed.
Respond to any reasonable request, immediate need or crisis of Center residents
Assess requests for shelter as to immediate need and appropriateness; respond within Center guidelines and policy; maintain awareness of special circumstances surrounding mental health and domestic violence situations.
Maintain records and keep statistical reports as required by The Salvation Army and other systems.
Other tasks as assigned by leadership