Intake Admin

Bish's RV • Meridian, ID

1d • $18 • Onsite

About The Position

As our Intake Administrator, you'll be the friendly, upbeat voice our customers hear first. This role involves managing phone communications, handling work order entries, ensuring customer concerns are heard to help them with the correct resolution, all while maintaining a warm, personable approach. If you’re outgoing, organized, and love helping people, this is a great opportunity to grow your skills within our dynamic, start-up department at Bish's RV. This position is based out of our Dealership Support Center in Meridian, ID. Pay potential: $18+ per hour

Requirements

• Exceptional communication skills, with a confident and friendly phone presence
• Strong multitasking abilities, particularly with multi-line phone systems
• Proficiency in data entry and computer systems
• Ability to follow basic phone script outline while maintaining an outgoing personality through phone call
• Comfortability working in an omnichannel environment
• Positive, adaptable personality suited for a fast-paced environment
• Professional, polished appearance and demeanor
• Availability to work Mondays and weekends
• Ability to pass a background check and drug test
• Commitment to representing our company’s Vision, Mission, and Values with every customer interaction

Responsibilities

• Serve as the primary contact for inbound and outbound calls
• Assist customers by listening to their needs and addressing questions with a helpful, upbeat attitude
• Schedule service appointments and coordinate the next correct steps for each customer
• Accurately enter customer RV or trailer concerns into our system to create service requests for our virtual master technicians
• Transfer customers calling for updates to the correct departments

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• RV Borrowing Program
• Incredible Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed