Insurance Verification Supervisor

University of Arkansas•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected] . The Insurance Verification Supervisor manages daily operations of the insurance verification process, ensuring patient coverage is confirmed, benefits are clearly understood, and claims are processed efficiently. They also lead and support staff, maintain compliance, and improve workflow accuracy.

Requirements

High School, GED, or formal educational equivalent
7 years of experience in registration, billing, or scheduling in a healthcare environment

Nice To Haves

Bachelor’s Degree in Business, Healthcare, or a related field
3 years of experience in registration, billing, or scheduling in a healthcare environment
CHAA Certification preferred

Responsibilities

Facilitates the operations of assigned workflows including registration, authorization, insurance portals, on-line insurance, and EPIC work queues.
Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
This position assumes responsibility of manager during the absence of manager.
Educates staff on authorization requirements, payer requirements and government rules and regulations required for compliance, registration and customer service.
They will also perform regular audits to insure productivity, quality and compliance.
Provides report of findings and works with administrative team to develop corrective action plans.
Displays exceptional leadership, supervisory, communication and interpersonal skills.
Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards.
Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
Documents personnel issues and promotes a balanced a conducive work environment.
Establishes and maintains performance standards for productivity, quality, and compliance.
Implements process improvement and reports results.
Adheres to UAMS, department, and NAHAM standards for professional code of conduct.
Ensures staff is educated and conducts themselves in the performance of all duties.
Demonstrates knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards.
Responsible for working with each clinic’s leadership to ensure they are meeting Medicaid requirements.
Responsible for ensuring the team meets expectations for work queue productivity, call statistics, quality, and customer service.
Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures.
Works closely with management to develop, implement, and maintain formalized training plans.
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Attends required hours of training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs and assessments.
Maintains required job skills competencies and completes skills assessments annually.
Completes and maintains documentation of continuing education hours annually.
Perform other duties as needed.