Insurance Verification Supervisor

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The Insurance Verification Supervisor manages daily operations of the insurance verification process, ensuring patient coverage is confirmed, benefits are clearly understood, and claims are processed efficiently. They also lead and support staff, maintain compliance, and improve workflow accuracy.

Requirements

High School, GED, or formal educational equivalent
7 years of experience in registration, billing, or scheduling in a healthcare environment

Nice To Haves

Bachelor’s Degree in Business, Healthcare, or a related field
3 years of experience in registration, billing, or scheduling in a healthcare environment
CHAA Certification preferred

Responsibilities

Facilitates the operations of assigned workflows including registration, authorization, insurance portals, on-line insurance, and EPIC work queues.
Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
This position assumes responsibility of manager during the absence of manager.
Educates staff on authorization requirements, payer requirements and government rules and regulations required for compliance, registration and customer service.
They will also perform regular audits to insure productivity, quality and compliance.
Provides report of findings and works with administrative team to develop corrective action plans.
Displays exceptional leadership, supervisory, communication and interpersonal skills.
Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards.
Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
Documents personnel issues and promotes a balanced a conducive work environment.
Establishes and maintains performance standards for productivity, quality, and compliance.
Implements process improvement and reports results.
Adheres to UAMS, department, and NAHAM standards for professional code of conduct.
Ensures staff is educated and conducts themselves in the performance of all duties.
Demonstrates knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards.
Responsible for working with each clinic’s leadership to ensure they are meeting Medicaid requirements.
Responsible for ensuring the team meets expectations for work queue productivity, call statistics, quality, and customer service.
Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures.
Works closely with management to develop, implement, and maintain formalized training plans.
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Attends required hours of training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs and assessments.
Maintains required job skills competencies and completes skills assessments annually.
Completes and maintains documentation of continuing education hours annually.
Perform other duties as needed.