Insurance Technology Senior Project Manager
About The Position
As a Senior Project Manager, Tech Services you will be responsible for leading highly complex enterprise-level technology programs across multiple clients. This role will combine deep domain understanding of insurance operations with strong delivery leadership to drive successful implementations, migrations, integrations, and modernization initiatives across core systems, data platforms, and AI/automation solutions. The Senior Project Manager, Tech Services serves as a trusted advisor to clients and internal leadership, defines and oversees project delivery frameworks, anticipates challenges, drives solutions, mentors junior staff, and ensures technology initiatives deliver measurable operational and financial impact while maintaining regulatory compliance and business continuity.
Requirements
- Bachelor's Degree in Computer Science, Software Engineering, IT, or related field
- 10+ years of relevant experience in software implementations or program/project management within IT/software delivery environments
- 5+ years' experience managing enterprise-scale, multi-stakeholder, or high complexity projects
- Proven experience leading insurance system implementations or modernization program; Experience managing complex data migrations and system cutovers
- Hands-on experience with insurance platforms such as Guidewire, Duck Creek, Vertafore, Applied Epic, or similar; Familiarity with regulatory and compliance considerations in insurance technology programs
- Experience supporting M&A driven system consolidation and data conversion
- Excellent written and verbal communication skills, with ability to tailor messages to executive audiences
- Experience Agile, SAFe, or hybrid delivery models
Nice To Haves
- Project Management Professional (PMP) certification preferred
- Strong understanding of insurance operations across underwriting, policy administration, billing, claims, or agency workflows is preferred
Responsibilities
- Define, oversee, and govern multiple concurrent client projects of high complexity and strategic importance
- Establish and implement best practices, frameworks, and governance models for program/project delivery; Develop and manage integrated project roadmaps across workstreams; Manage project timelines and resources effectively to ensure project delivery within defined parameters
- Drive adoption of standardized processes, tools, and templates across engagements
- Proactively manage project risks and issues, identifying opportunities for efficiency, and developing and implementing appropriate mitigation, escalation, and automation plans
- Monitor and control budgets, timelines, and scope, ensuring alignment to client strategy and contractual agreements
- Ensure organizational resources are aligned to business and client priorities
- Contribute to the evolution of insurance technology service offerings such as: Core system implementation and optimization (e.g., Guidewire, Duck Creek, Vertafore, Applied), Data migration, conversion factories, and M&A integration support, Intelligent automation (RPA, workflow, AI-assisted underwriting and servicing), and Analytics and reporting modernization
- Support pre-sales efforts including solution design, estimates, proposals, and executive presentations
- Partner with executive leadership to support and drive strategic and growth initiatives
- Serve as a strategic advisor to clients, aligning project delivery with business goals, demonstrating an understanding of client’s unique business goals and activity
- Manage escalations with diplomacy and a solution-oriented approach; Collaborate with clients to reprioritize or realign work as business needs evolve
- Provide transparent, executive-level reporting and communication on project status
- Establish delivery standards, accelerators, and governance frameworks
- Drive skills development in insurance platforms, data conversion, integrations, and automation tools
Benefits
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Opportunity to work for a growing, global organization.
- Ability to engage with clients and internal partners to make an impact.
- Organization-wide focus on growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
