Insurance Specialists

UWM•Pontiac, MI

3d•Onsite

About The Position

The Insurance Specialist is a member of the mortgage servicing escrow team and is responsible for managing and monitoring insurance requirements on mortgage loan accounts to ensure compliance with investor, insurer, and regulatory guidelines. This includes tracking borrower-provided insurance policies, identifying coverage gaps, processing insurance documents, coordinating lender-placed insurance when necessary, and communicating effectively with borrowers, insurance agents, and internal departments. WHAT YOU WILL BE DOING Review and validate homeowner’s insurance policies for coverage, dates, and accuracy. Ensure timely receipt and input of insurance policy updates into servicing systems. Monitor for lapses in coverage or insufficient policies. Coordinate placement and cancellation of lender-placed insurance when required. Notify borrowers of impending LPI actions and follow appropriate procedures. Contact borrowers or insurance agents to obtain current insurance information. Respond to inquiries regarding insurance coverage, escrow accounts, and LPI. Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac). Document all communications and actions accurately in the loan servicing system. Work with escrow, loss mitigation, customer service, and other departments as needed. Assist in audits, quality control reviews, and reporting. WHAT WE NEED FROM YOU Must-Have Qualifications: 1-3 years of insurance verification, mortgage servicing, or escrow experience Knowledge of insurance terminology and mortgage industry practices Strong attention to detail and accuracy Excellent verbal and written communication Ability to manage multiple tasks and deadlines High school diploma or equivalent Nice To Have Qualifications: Associate’s or Bachelor’s degree in finance, accounting, or related field Familiarity with force-placed insurance processes Experience with servicing platforms like Black Knight, LoanServ, or equivalent Bilingual (Spanish) THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you’ll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Requirements

1-3 years of insurance verification, mortgage servicing, or escrow experience
Knowledge of insurance terminology and mortgage industry practices
Strong attention to detail and accuracy
Excellent verbal and written communication
Ability to manage multiple tasks and deadlines
High school diploma or equivalent

Nice To Haves

Associate’s or Bachelor’s degree in finance, accounting, or related field
Familiarity with force-placed insurance processes
Experience with servicing platforms like Black Knight, LoanServ, or equivalent
Bilingual (Spanish)

Responsibilities

Review and validate homeowner’s insurance policies for coverage, dates, and accuracy.
Ensure timely receipt and input of insurance policy updates into servicing systems.
Monitor for lapses in coverage or insufficient policies.
Coordinate placement and cancellation of lender-placed insurance when required.
Notify borrowers of impending LPI actions and follow appropriate procedures.
Contact borrowers or insurance agents to obtain current insurance information.
Respond to inquiries regarding insurance coverage, escrow accounts, and LPI.
Maintain compliance with regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac).
Document all communications and actions accurately in the loan servicing system.
Work with escrow, loss mitigation, customer service, and other departments as needed.
Assist in audits, quality control reviews, and reporting.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi