Complaint Specialists

Philips • Colorado Springs, CO

20h • $60,750 - $95,256 • Hybrid

About The Position

Complaint Specialist In this role you Support the Complaint Handling process by receiving, reviewing, investigating, and resolving complaints related to Philips IGTD medical devices. Your role: Reviewing complaints, determining regulatory reportability, conducting investigations, and processing records to closure. Hands on lab investigations, including the decontamination and evaluation of used (biohazardous) complaint devices. In this highly collaborative role you will work with a variety of diverse people within the company such as Engineers, Clinical Specialists, Sales Representatives, and more to ensure that our records are thorough and complete. On an as needed basis you will be asked to support quality audits, CAPAs, and continuous improvement projects.

Requirements

• 2+ years of experience in complaint handling, quality compliance, laboratory knowledge, or an equivalent combination of related experience and education in the Medical Device industry (preferred but not required)
• You possess strong computer skills, an attention to detail, and knowledge of US and International regulations for medical device manufacturers
• BS/BA degree in a relevant field preferred
• You are an independent problem solver with excellent communication skills
• You leverage strong organization and prioritization skills with the ability to manage several tasks simultaneously
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position
• US work authorization is a precondition of employment
• For this position, you must reside in or within commuting distance to Colorado Springs CO, Plymouth MN, San Diego CA, Rancho Cordova CA

Nice To Haves

• 2+ years of experience in complaint handling, quality compliance, laboratory knowledge, or an equivalent combination of related experience and education in the Medical Device industry (preferred but not required).
• BS/BA degree in a relevant field preferred.

Responsibilities

• Reviewing complaints
• Determining regulatory reportability
• Conducting investigations
• Processing records to closure
• Hands on lab investigations, including the decontamination and evaluation of used (biohazardous) complaint devices
• Support quality audits, CAPAs, and continuous improvement projects

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level