Complaint Analyst

Moog Inc. • Salt Lake City, UT

10d • Hybrid

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Job Title: Complaint Analyst Reporting To: Complaints Handling Manager Work Schedule: Hybrid – Salt Lake City, UT Complaint Analyst Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. Through investment in research & development and relying on our vast expertise, we design and develop advanced infusion systems that improve medication safety, optimize application performance and reduce medical expenses. The Complaint Analyst position is responsible for supporting the complaints handling process to ensure that complaints are completed in a timely manner, that complaint investigations are thorough and that each complaint is well documented.

Requirements

• Typically, a bachelor’s degree or equivalent from a technical school.
• 3 years related experience and/or training; or equivalent combination of education and experience.
• Advanced knowledge of FDA/ISO requirements including Knowledge of 21 CFR 803, 21 CFR 806, 21 CFR 820, ISO 14971
• Strong project management skills.
• Excellent written and verbal communication and presentation skills.
• Able to interface effectively with various levels.
• Able to prioritize and meet deadlines.

Responsibilities

• Investigate and document complaint events or provide support to the investigative area to assure they are completed thoroughly and documented accurately.
• Support the product complaint system by managing product complaint investigations
• Perform data analysis and trending of complaint information to proactively detect issues and take appropriate actions in a timely manner.
• Perform investigation of complaint trends or potential trends and report on those trends in regularly scheduled meetings.

Benefits

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Collaborative and Welcoming Workplace: Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees