Complaint Analyst

Mandarich Law Group, LLP•Chicago, IL

1d•$20 - $25•Onsite

About The Position

Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Woodland Hills, CA office. Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position. What Youâll Do: Ensure customer complaint program policies procedures and SLAs are met. Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include: Responsible for effectively documenting the complaint resolution and any required follow-up Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations. Assist with recommendations for enhancements to employee training

Requirements

Minimum High School diploma or equivalent.
Highly detail oriented analytical and strong organizational and communication skills.
Ability to work independently
Exceptional analytical and problem-solving skills
Excellent written communication skills.
Problem solving skills.

Nice To Haves

College Degree preferred.
Prior law firm experience and/or knowledge of the legal and collections industry preferred

Responsibilities

Ensure customer complaint program policies procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include:
Responsible for effectively documenting the complaint resolution and any required follow-up
Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
Assist with recommendations for enhancements to employee training