Insurance Specialist - Audit Support

180 Medical•Wichita, KS

14d•Remote

About The Position

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com Position Overview: To provide administrative support to the Organization by verifying insurance eligibility, identifying benefits, covered services, and supply limitations as needed to maintain client accounts of 180 Medical.

Requirements

Must have a high school diploma, college degree preferred, not required.
Six months to one-year related experience and/or training; or equivalent combination of education and experience.
Strong attention to detail and accuracy
Problem-solving and critical thinking skills
Effective written and oral communication
Ability to work independently with applicable direction
Flexible and adaptable to change in environment and industry
Work with integrity, upholding organizational values and Code of Ethics
Clear reasoning on prioritizing multiple tasks and satisfactory organizational skills
Establish and maintain effective working relationships with clients of 180 Medical, insurance companies, and staff
Sufficient understanding and ability to effectively operate a computer, navigate through software applications, and utilize various digital tools and resources
Typing: 50 wpm (adjusted) highly recommended
Regularly required to sit, stand, walk, and occasionally bend and move about the office or workspace.
Infrequent light physical effort required.
Occasional lifting under 10 lbs.

Nice To Haves

college degree preferred, not required.
Typing: 50 wpm (adjusted) highly recommended

Responsibilities

Verify insurance eligibility and benefits utilizing online and phone resources
Determine documentation, authorization, and referral requirements through verification of benefits
Update insurance and document records within MedTrack, an internal database, to support client services and claim payment processes.
Interpret reference material to make informed decisions regarding insurance requirements
Communicate insurance eligibility and benefits to key stakeholders to assist in client account maintenance.
Remediate complex insurance situations
Cross flow pertinent information with applicable team members within the Organization
Support Team Supervisor on miscellaneous projects.
Assist auditors by answering questions and providing requested information
Handle incoming calls to the local phone number, to include voicemail.
Track local inventory.
Service walk-in customers with supply needs.
Transmit received documentation, to include physical correspondence, via scan, fax, email and/or phone, to the appropriate personnel.
Complete Annual and Quarterly compliance office checklist.
Assist auditors by answering questions, providing information and office tour when requested.
Keep local office and warehouse/inventory professional and neat