Insurance Service Specialist I - Countryway (Billing)

Virginia Farm Bureau•Goochland, VA

62d•Hybrid

About The Position

Countryway is seeking a dependable, customer service-oriented Insurance Service Specialist I for the Underwriting and Policy Services department. This position is responsible for handling in-bound and out-bound calls, policy processing activities and requests, and responding to inquiries and requests from both our insured's, our agents, and team members to support an excellent customer experience. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing work activities with precision. On a daily basis the Insurance Service Specialist will spend time answering inquiries, supporting policy updates and changes, researching information and requests and documenting information in systems with approximately 50-70% of engagements being phone based. LOCATION: West Creek Office (Goochland County, VA - Richmond, VA Metro Region) This position is based out of our beautiful West Creek Office Park location and has a hybrid work schedule available. Current plan for hybrid work schedule is 3 home-based workdays and 2 in office workdays after a period of in office training. Office hours: Monday-Friday 8:30am - 5:00pm POSITION: Full Time Position (37.5 hours per week) Salaried position with Benefits

Requirements

High school diploma or equivalent
Minimum 1 year data processing / documentation / reporting or similar experience
Experience or interest in phone customer service role
Obtain P & C license within 3 months of hire
Proven customer service skills
Excellent oral and written communication skills
Excellent data entry skills
Proven math and problem solving skills
Proficient in Microsoft Office suite
Proven ability to work effectively in a team environment
Excellent organizational skills and attention to detail
Ability to handle telephones independently (not signed on with another operator)
Quality of work meets or exceeds proofing standards (work is no longer proofed by a Quality Assurance Analyst)
Volume of work processed meets or exceeds standards

Nice To Haves

Experience working with customers to solve inquiries and document detailed information preferred

Responsibilities

Respond with high level of customer service to telephone inquiries and requests.
Enter premium transactions associated with statistical data into computer system.
Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
Maintain performance within acceptable Service Center quality standards including:
Call volume database standards
Service Center call database standards
Recorded calls audit
Entry audits
Desk audits
All other duties assigned by the Service Center Manager.