Insurance Senior Client Service Specialist

Marsh McLennan•Birmingham, AL

1d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our Sr. Client Service Specialist (or other service role, DOE) on the Energy Commercial Lines team, you'll be primarily responsible for internal and external customer interaction that is heavily focused on customer service of mid to large sized accounts. You will work with Account Management Team, while adhering to standards, processes and procedures. Day to day duties will include: New and Renewal Business – Assist Account Managers with creating Pre-renewal presentations, preparing submissions, receiving/preparing quotes, updating marketing results and coverage comparisons. Additional assistance during bind process, including collecting subjectivities. General Account Management – Binder and Policy tracking, review and delivery, process endorsements, audits, including billing, assist with client requests and helps maintain client files in appropriate systems. Our future colleague. We’d love to meet you if your professional track record includes these skills: Associate's degree or equivalent education and related training

Requirements

1-3 or more years of relevant Commercial insurance industry experience
Appropriate insurance license required
Strong client relations skills to build and maintain positive business relationships with clients, internal teams and market contacts
Excellent communication skills and service oriented, willingness to work with teammate to resolve client and company issues
Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite

Nice To Haves

Advanced degree
Certification or designation
Experience working on multi-layered accounts, London and Bermuda markets, energy industry, a plus, but not required
Proficiency in use of Sagitta and/or ImageRight

Responsibilities

Assist Account Managers with creating Pre-renewal presentations, preparing submissions, receiving/preparing quotes, updating marketing results and coverage comparisons.
Additional assistance during bind process, including collecting subjectivities.
Binder and Policy tracking, review and delivery, process endorsements, audits, including billing, assist with client requests and helps maintain client files in appropriate systems.