Insurance Sales and Service Supervisor I - General Motors Insurance

GM Financial•Fort Worth, TX

About The Position

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. The Insurance Sales and Service Supervisor will be responsible for providing and supporting a Best in Class insurance experience by managing and providing leadership to a team of Insurance Sales and Service Representatives. This individual will be responsible for ensuring all Representatives provide our current and potential customers with an outstanding customer experience in an effective and efficient manner that supports brand loyalty and customer retention. As an integral part of the beginning stages of our insurance company, the Insurance Sales and Service Supervisor is a critical component to a successful launch and as a result must display and exhibit an entrepreneurial mindset. The Insurance Sales and Service Supervisor will enable and promote a positive work environment and the development of team member core competencies, overall performance, job skills, and development. They will lead a team that sells and services customers through various communication channels and answers inquiries on General Motors Insurance. This role will be posted until filled. About the Insurance Sales/Service Supervisor: Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction Coach, mentor, and teach sales and services reps to support their continued growth and improvement Consistently work to develop high potential reps for future leadership roles Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company's vision and culture Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives Effectively use reward and recognition tools to drive business results and associate satisfaction Protect interest of company by ensuring actions of self and others are in compliance with policies and laws Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance Perform other duties as assigned Conform with all company policies and procedures

Responsibilities

Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
Coach, mentor, and teach sales and services reps to support their continued growth and improvement Consistently work to develop high potential reps for future leadership roles
Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors and conduct and consistently reinforce our company's vision and culture
Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance
Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation
Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives
Effectively use reward and recognition tools to drive business results and associate satisfaction
Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives
Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence
Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance
Perform other duties as assigned
Conform with all company policies and procedures