Insurance Resolution Consultant - Property & Casualty

ADP • El Paso, TX

22h

About The Position

In this position, you will provide first-level customer support and respond to basic inquiries regarding ADP’s Insurance Services products. You'll combine your passion for service and providing innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. Building on the existing knowledge base, as an insurance resolution consultant at ADP, it is also vital to have a thorough understanding of the payroll industry and workers' compensation insurance products. This includes knowledge of payroll processing systems, integration of benefits, and regulatory compliance aspects that directly impact insurance premiums and claims management. Familiarity with state-specific workers' compensation requirements and the ability to navigate through the complexities of claims procedures and audits are essential. This comprehensive expertise ensures that you can provide holistic solutions that align payroll services with workers' compensation policies, ultimately optimizing client satisfaction and operational efficiency. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.

Requirements

• At least one year of experience in a client service environment.
• Must have or receive Property & Casualty insurance license within 30 days of employment. ADP will support successful candidates in the testing process.

Nice To Haves

• ADP’s Payroll platforms knowledge

Responsibilities

• Assist Clients. You will resolve routine customer concerns with pre-defined solutions and handle customer inquiries that could require data entry changes. You will answer non-technical questions regarding ADP’s Insurance Services products and questions that cannot be handled by other teams. You will learn and navigate ADP systems in order to respond to issues.
• Communicate and Exceed Client Expectations. You will use your strong interpersonal skills to communicate with customers and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."
• Provide Recommendations & Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees