Insurance Operations Team Lead

AMBA•Urbandale, IA

42d•Hybrid

About The Position

AMBA is seeking a talented Operations Team Lead to join our growing team! We are looking for someone who thrives in an agile, team-oriented environment. About AMBA Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states. The Operations Team Lead will aid the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals.

Requirements

Insurance or customer service experience is required.
High school diploma required.
College degree or 3+ years related experience preferred.
Property & Casualty license required. If not licensed, must be able to obtain within one year of employment.
Excellent written and verbal communication skills
Self-motivated.
Demonstrates critical thinking.
Ability to work well in a team environment.
Excellent organizational and time-management skills with ability to multitask.
Detail oriented to ensure accuracy.
Ability to lead others.
Demonstrates problem solving skills.
Advanced computer skills and the ability to navigate through multiple systems without assistance.

Responsibilities

Engage in interactive communication with each team member, promoting and encouraging a positive team atmosphere.
Focuses on continuous improvement of the team, identifies the need for ongoing training, and provides recommendations to management.
Monitor workload and file distribution to maintain required service levels.
Handle reporting of key performance indicators and other business metrics.
Audit and monitor employee functions to ensure the quality and timeliness of processes.
Provide backup to the supervisor, as necessary.
Address escalated requests and work pieces related to complex customer situations keeping supervisor aware of situation and providing documentation.
Ensure that all regulatory, compliance and transparency requirements are met and comply with all internal policies and procedures.
Create and update standard operating procedures for processes and systems within the department.
May attend meetings with other departments to resolve issues and provide updates to the team.
Other duties as assigned.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
Annual Bonus Program.
Corporate 401k Matching.
Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
Sick time that can be used for both physical and mental wellness days.
Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
Free, confidential counseling and support through our Employee Assistance Program (EAP).
Support & development to cultivate your knowledge and continuing education to support your professional designations.
Business casual dress code.
Hybrid work arrangement.