Insurance Follow Up Team Lead

Uhs • Richmond, VA

7d

About The Position

Atlantic Region CBO: The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. https://jobs.uhs.com/atlantic-region-cbo The Atlantic Region CBO is seeking a dynamic and talented Collections Team Leader- Central. The Collections Team Leader is responsible for working in conunction with the Collections Manager to coordinate the operatioal activities of the Collections department. Key Responsibilities include: Handle difficult patient and third party payer calls escalated by the Collection Specialists. Work and monitor high dollar outstanding claims or special collection work list. Review accounts recommended for write off to ensure collection procedures were followed prior to placement. Completes training of new hires and ongoing in services as appropriate concerning areas of responsibility and payer specific updates. Establish and build relationships with major payer representatives at third party insurance companies. Serve as a support person for Collection Specialists by answering questions/concerns regarding complaints from insurance companies, patients and other personnel Review and/or create daily, weekly and monthly reports as assigned. Assist department manager and assistant director with developing individual and group departmental goals and objectives. Other duties as assigned.

Requirements

• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity insurance collections and 1-3 years healthcare business office experience preferred.
• High school diploma or equivalent
• 3-5 years collections experience preferred.

Nice To Haves

• Familiarity insurance collections and 1-3 years healthcare business office experience preferred.
• 3-5 years collections experience preferred.

Responsibilities

• Handle difficult patient and third party payer calls escalated by the Collection Specialists.
• Work and monitor high dollar outstanding claims or special collection work list.
• Review accounts recommended for write off to ensure collection procedures were followed prior to placement.
• Completes training of new hires and ongoing in services as appropriate concerning areas of responsibility and payer specific updates.
• Establish and build relationships with major payer representatives at third party insurance companies.
• Serve as a support person for Collection Specialists by answering questions/concerns regarding complaints from insurance companies, patients and other personnel
• Review and/or create daily, weekly and monthly reports as assigned.
• Assist department manager and assistant director with developing individual and group departmental goals and objectives.
• Other duties as assigned.

Benefits

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED