Insurance Operations Intern - Summer 2026

MarshBerry • Richmond, VA

1d • Hybrid

About The Position

FirstChoice is growing! We are seeking an Insurance Operations Intern to join FirstChoice, a MarshBerry Company. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences. Job Details Position Summary: FirstChoice is seeking an Insurance Operations Intern for our FirstChoice Team in our Richmond, Virginia office. This Intern will be exposed to sales support, operations service requests, Agency Management System (AMS) updates, contract management, and other industry-related projects.

Requirements

• Currently pursuing a Bachelor's degree in insurance, risk management, business administration, general business, sales, marketing, communications or similar program is preferred.
• Experience in a customer service role is preferred
• Proficient with technology including Microsoft Word, Excel, PowerPoint, and Access or similar database.
• Experience with Client Relationship Management (CRM) systems.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Attention to detail and organizational skills.
• Knowledge of insurance products and industry trends.

Responsibilities

• Respond to FirstChoice members inquiries with service requests.
• Retrieve and update policy information, endorsements, billing details, and other documentation within internal systems.
• Review and verify data for accuracy, including commission details, and report discrepancies to the appropriate team.
• Provide support to placement and client service teams as needed.
• Stay up to date with industry regulations to ensure all interactions and processes adhere to industry requirements and FirstChoice standard operating procedures.
• Serve as liaison to collaborate with other departments of the organization.
• Assist with other projects and tasks as assigned.

What This Job Offers

• Career Level: Intern