Insurance Operations Coordinator

Mochi Health•San Francisco, CA

6h•$75,000 - $95,000•Onsite

About The Position

We're seeking an organized, reliable Insurance Operations Coordinator to handle the administrative backbone of our insurance operations. This role focuses on execution and maintenance, ensuring payer enrollments stay current, communications are handled promptly, documentation is organized, and reimbursement of codes remains clean. You'll work closely with our insurance consultant to learn payer relations and serve as the internal point of contact for operational insurance matters.

Requirements

3-5 years experience in healthcare administration, medical billing, or insurance operations
Hands-on experience with payer portals, EFT/ERA enrollment, and credentialing workflows
Strong understanding of medical billing processes, CPT /ICD-10 coding, and claims submission
Highly organized with excellent attention to detail and follow-through
Comfortable managing billing processes at scale

Nice To Haves

Experience with clearinghouses (e.g., Availity), RCM platforms (e.g., Candid Health), or EDI transactions (270/271)
Familiarity with telehealth billing and multi-state credentialing
Background in a startup or high-growth healthcare environment
Experience reading and interpreting payer compliance and policy documents

Responsibilities

Manage EFT and ERA enrollment and re-enrollment processes with payers; track status, follow up on delays, and ensure successful completion
Monitor and respond to payer communications, provider portal messages, and credentialing requests in a timely manner
Serve as the primary liaison for routine payer interactions, identifying and escalating strategic issues as needed
Maintain organized records of payer contracts, enrollment statuses, and compliance documentation
Conduct annual review of payer compliance documents; identify billing rule changes, coverage updates, and documentation requirements
Translate compliance document findings into actionable summaries for the billing and clinical teams
Audit billing codes and claims data for accuracy; flag discrepancies and ensure clean claim submission
Track denial trends and compile reports for operational review
Support credentialing maintenance and provider enrollment updates across states

Benefits

Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day
Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits
Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create
Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions
High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide
World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans
Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)
Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take the time you need to rest, reset, and thrive
Wellness First – From weekly mindfulness sessions to group workouts and fitness perks, your physical and mental health are top priority
Team Socials and Community - We make time to connect through regular socials, happy hours, and spontaneous events. Our stocked kitchen doesn’t hurt either
Downtown SF HQ - Our San Francisco office is just steps from BART, Muni, and great food. It’s designed for deep work and casual collaboration