Insurance Manager (Austin Human Resources)

City of Austin • Austin, TX

28d • Hybrid

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Austin Human Resources is dedicated to positioning the City of Austin as an employer of choice. We achieve this through balanced, efficient, and collaborative strategic partnerships. Our mission is to support and develop a high-performing, diverse workforce that fosters a healthy, safe, respectful, and productive work environment for employees, their families, City departments, and the community. We are currently seeking an experienced Insurance Manager to join our team. This role is responsible for overseeing the City’s comprehensive insurance portfolio and collaborating with departments across the organization to address insurance-related needs and risk management strategies. If you are passionate about insurance management and thrive in dynamic, fast-paced environments, we invite you to apply and help us build a safer, more resilient Austin.

Requirements

• Knowledge of risk finance, insurance, and loss control techniques and practices.
• Knowledge of Federal, State and City laws, regulations and ordinances related to insurance and risk programs.
• Knowledge of fiscal planning and budget preparation and monitoring.
• Knowledge of applicable processes, techniques, and methods.
• Knowledge of and skill in supervisory and managerial techniques and principles.
• Skill in gathering and analyzing complex information.
• Skill in planning, implementing, and directing programs and activities.
• Skill in oral and written communications.
• Ability to manage full contract development and monitoring.
• Ability to establish and maintaining good working relationships with other City employees and the public.
• Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
• Graduation with a Bachelor's degree from an accredited college or university in Risk Management or a related field, plus six (6) years of risk management or insurance experience, including two (2) years of experience which were in a supervisory capacity.
• Experience may substitute for education, up to a maximum of four (4) years.

Nice To Haves

• Currently hold the Chartered Property Casualty Underwriter (CPCU®) or Associate in Risk Management (ARM™ or ARM-P) certifications, or who demonstrate the ability to obtain them within twelve (12) months of hire.
• Proven experience in public entity risk management, including in a managerial or supervisory role.
• Comprehensive knowledge of insurance underwriting, certificates of insurance, policy renewals and applications, and claims coverage strategies.
• Strong technical understanding of the Texas Tort Claims Act and its relevance to covered risks and perils.
• Demonstrated flexibility and resilience in high-demand environments with evolving responsibilities.
• Exceptional leadership skills, with a track record of successfully managing teams and fostering collaborative relationships with stakeholder.
• Other relevant insurance and risk management certifications will be considered as well, including but not limited to CRM, CSRM, CSP®, CRIS®, RIMS-CRMP, and the Texas Department of Insurance Risk Manager License.

Responsibilities

• Conducts research and analyzes the insurance and claims activities of the City and develops short- and long-range risk finance and insurance plans to ensure appropriate coverage in divergent areas.
• Evaluates staff input and acts on or develops recommendations for risk financing and insurance solutions.
• Communicates insurance information to City officials and others as needed.
• Plans, organizes, directs, and controls City-wide insurance and loss engineering functions and activities.
• Manages the Rolling Owner Controlled Insurance Program and training for all enrolled contractors.
• Develops and revises standard City contract insurance requirement language for contractors, vendors, and grant recipients to ensure appropriate financial risk transfer and advises on acceptable levels of risk and agreeable insurance terms and conditions.
• Forecasts, develops, and monitors insurance program budgets.
• Assigns job duties and monitors task completion.
• Develops and evaluates plans and criteria for a variety of projects, programs, and plans.
• Monitors insurance contracts, consultants, and third parties to ensure compliance with contractual obligations.
• Liaises with departments on insurance and claims activities.
• Attends meetings and conducts presentations to Board and Commissions, City Council Committees, City Council, and other related agencies.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
• Manage daily operations of the Rolling Owner Controlled Insurance Program (ROCIP)
• Supervise three Occupational Health & Safety Consultants and one Risk Analyst
• Play a crucial role in loss control within the Insurance Division
• Collaborate with departments to ensure smooth operations and effective risk mitigation

Benefits

• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees