Insurance Insights Operations Analyst - L&H

Swiss Re•Fort Wayne, IN

2d•$80,000 - $120,000•Hybrid

About The Position

As an Insurance Operations Insights Specialist, you will join the Operations Insights team within Life & Health Reinsurance Operations. This role focuses on supporting closed blocks of life and health insurance business that are administered through a combination of internal systems and third-party administrators (TPAs). Internally at Swiss Re, this area of work is commonly referred to as Admin Re. The role is intentionally structured to begin with hands on shadowing and supported learning, working closely with experienced operational and governance partners. Over time, responsibility and scope will expand as you build familiarity with products, workflows, controls, and Cross functional dependencies. You will support a range of operational, compliance, financial, and governance activities, while contributing to operational continuity, documentation quality, and risk awareness across this portfolio. Prior Admin Re-experience is not required; however, the role is well suited to someone with a foundational understanding of insurance or reinsurance operations who is eager to deepen expertise and broaden exposure. This role is well suited to internal Swiss Re candidates seeking broader operational exposure, as well as external candidates with relevant industry experience.

Requirements

At least 2 years of experience in insurance or reinsurance, or financial services within insurance operations
Working familiarity with insurance products, policy administration, reinsurance processes, or operational workflows
Experience operating in regulated, controlled, or audit supported environments
Familiarity with documentation and collaboration tools such as SharePoint, Excel, and workflow platforms
Highly organized and detail oriented, with the ability to manage multiple workstreams effectively
Curious and motivated to learn unfamiliar concepts, systems, and end-to-end processes
Strong critical thinking skills with an interest in understanding, improving, and documenting operations
Comfortable working independently while collaborating across teams and functions
Confident working with documentation, trackers, controls, and process artifacts

Nice To Haves

Exposure to third party vendor oversight (within Insurance) or operational governance frameworks is a plus

Responsibilities

Core Operations Support – Administered Insurance Portfolios
Shadow and support operational workflows related to administered life and health insurance portfolios, with a focus on complaints handling, compliance, and regulatory support activities
Assist with intake, tracking, documentation, and follow-up of operational items and inquiries
Help maintain clear, consistent, and audit ready documentation in line with governance and control standards
Support day-to-day coordination across Operations, Compliance, Finance, IT, and external partners
Financial & Invoice Support (Backup Coverage)
Support review of Third Party Administrator (TPA) invoices and supporting documentation
Help prepare invoice approval packages and coordinate review with Finance
Track invoices and support fee analysis and summary reporting by TPA and business block
Provide documentation support for audits, desk reviews, and financial oversight activities
Governance, Controls & Documentation Support (Backup Coverage)
Assist with oversight of TPA operational control frameworks, service delivery models, and documentation
Support coordination and follow-up related to audits, control attestations, SOC reports, and compliance reviews
Help maintain and continuously improve end-to-end process documentation, workflows, and ownership maps
Utilize tools such as SharePoint and Power Apps to support access certifications and control evidence
Act as a coordination point across Operations, Finance, QA, IT, Compliance, and external vendors, helping ensure clarity of ownership and timely execution