Insurance Customer Service Representative
About The Position
Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue. Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively.
Requirements
- Must have ability to communicate effectively both oral and written.
- Must have ability to multi-task in a fast paced work environment.
- Must have demonstrated ability to organize and manage time effectively.
Nice To Haves
- Prefer to have call center / phone experience or equal customer service experience from other industries.
- Minimum 2 year degree preferred but not required.
Responsibilities
- Answer inbound phone calls from customers, insurance companies or other departments.
- Process policies daily from Insurance New Loans Queue.
- Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments.
- Contact customers via phone for Welcome Calls.
- Assist insurance agents in the Sales Queue by calling customers.
- Process website quote requests for loan customers through website quote queue.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
