Insurance Customer Service Agent (Monthly Bonus Potential)

TEKsystems•San Antonio, TX

6d•$19 - $21•Onsite

About The Position

Join a fast‑growing, tech‑first business insurance provider that’s redefining how small businesses get coverage. This is a true inbound customer service role. You’ll support existing customers and respond to inbound inquiries from small business owners who have applied online or are calling for assistance. If you enjoy helping customers, solving problems, and working in a collaborative, growth‑oriented environment, this role is for you.

Requirements

Customer service or call center experience
Comfort handling inbound calls and working across multiple systems
Strong communication, problem‑solving, and organizational skills
Dependability and a team‑first mindset
Associate's degree required if non-licensed
Active insurance license Required in San Antonio

Nice To Haves

Insurance customer service experience
Active insurance license Preferred but not required in Omaha

Responsibilities

Provide prompt, professional support with a focus on one‑call resolution
Handle inbound calls and follow up on online applications
Assist customers with policy questions related to coverage, billing, and general clarification
Accurately document interactions and enter inbound leads in a timely manner
Navigate multiple systems while multitasking between calls, documentation, and follow‑ups
Contribute to a team‑focused culture centered on customer satisfaction, retention, and growth