Insurance Customer Care Position

Diamond Guard Insurance: Allstate•Bedford, TX

About The Position

As an Insurance Customer Care Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Built on Unshakeable Values Our five core values aren't just words — they are the foundation of our success. We protect our culture fiercely, because culture beats production every time. Customer First: We prioritize our customers in every decision and interaction. Their needs, goals, and protection come before our convenience. Takes Initiative: We don't wait to be told what to do. We proactively solve problems, seek opportunities, and take ownership. Self Disciplined: We follow through on commitments and uphold high standards consistently — even when no one is watching. Better Every Day: We believe growth is a daily practice. We seek feedback, learn from mistakes, and improve continuously. Winner's Mindset: We approach challenges with confidence, resilience, and a can-do attitude. We believe success is earned.

Requirements

2+ years of customer service experience in an agency setting
Excellent communication skills - written, verbal, and listening
People-oriented
Proactive in problem-solving
Able to learn computer functions
Ability to work in a team environment

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Responding promptly to customer inquiries via phone and email.
Providing information about insurance policies, coverage details, and claims processes.
Assisting clients with policy changes, updates, and renewals.
Investigating and resolving customer issues or concerns with empathy and professionalism.
Use a customer-focused, needs-based review process to educate customers about insurance options.