Insurance Coordinator

Demant • Franklin Township, NJ

31d • $23 - $24

About The Position

Our dynamic team is seeking an enthusiastic, friendly, and professional individual to provide exceptional customer service to our internal and external customers. This candidate will be responsible for answering the phones and responding to customers’ complaints. Providing basic insurance information to our internal and external customers via email/phone. Reviewing and distributing daily correspondence.

Requirements

• 1+ years’ experience with benefit verifications and insurance eligibility checks
• 2+ experience working in Medical Office or Hospital setting
• Basic medical coding knowledge, insurance guidelines and HIPAA
• Excellent customer services skills
• Detail oriented and organized
• Ability to multi-task and manage large number of requests within assigned time
• Has a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
• A positive attitude and the ability to build relationship with our internal and external clients

Nice To Haves

• Spanish speaking preferred

Responsibilities

• Reviewing pending authorizations report and initiating authorizations into the proprietary system
• Checking benefits and eligibility
• Ensuring that all necessary documentation is scanned into the proprietary system
• Insurance verification
• Support to the clinics for any insurance related questions, including benefit interpretation
• Outreach to patients and providers to obtain missing information, deductible payments, etc.
• Maintaining phone queue metrics and email communication
• May perform miscellaneous tasks/projects as directed by manager.

Benefits

• Medical, dental, prescription, and vision benefits
• 24/7 virtual medical care
• Employee Assistance Program for you and your family
• 401(k) with company match
• Company-paid life insurance
• Supplemental insurance for yourself, your spouse/partner, and your children
• Short-term and long-term disability insurance
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
• Pet Insurance
• Commuter accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees