Insurance Complaint Analyst 3

State of Ohio • Columbus, OH

18d

About The Position

Insurance CSD is seeking a professional, detailed and research-oriented candidate to fill an Insurance Complaint Analyst 3 position to assist the consumers of Ohio in understanding their insurance benefits and resolving their complex insurance issues. The ideal candidate will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable. If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

Requirements

• 60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
• 6 mos. exp. or 6 mos. trg. in operation of personal computer
• 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics). -Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics)
• 42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
• 6 mos. exp. or 6 mos. trg. in operation of personal computer. -Or completion of undergraduate core program in insurance or business & 2 courses in mathematics
• 36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
• 6 mos. exp. or 6 mos. trg. in operation of personal computer. -Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232. -Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Identify possible violations of insurance laws.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.
• Assist consumers via telephone with insurance related questions and provide appropriate response.
• Performs other duties as assigned.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed