Insurance Complaint Analyst 2

State of Ohio • Columbus, OH

16h

About The Position

The Ohio Department of Insurance’s Consumer Services Division is seeking a professional, detailed and research-oriented candidate to fill an Insurance Complaint Analyst 2 position. If this sounds interesting to you, continue reading below to learn more about career opportunities with our Department! Your Key Responsibilities include but are not limited to the following: Assist consumers via telephone with insurance related questions and provide appropriate responses. Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance. Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses. Make appropriate referrals to other divisions. Maintain records of investigation. Identify possible violations of insurance laws. Communicate complaint analysis and findings verbally and in writing in a professional manner.

Requirements

• 48 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health; life annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or 4 courses in insurance; 36 months experience in insurance field (i.e. regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or completion of undergraduate core program in insurance or business; 24 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business (e.g., health; life; annuities; personal lines; managed care; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 2 courses in basic mathematics.
• Or 24 months experience as Insurance Complaint Analyst 1, 67231.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

• Assist consumers via telephone with insurance related questions and provide appropriate responses.
• Review, analyze, establish facts and draw valid conclusions regarding complaints related to all lines of insurance.
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses.
• Make appropriate referrals to other divisions.
• Maintain records of investigation.
• Identify possible violations of insurance laws.
• Communicate complaint analysis and findings verbally and in writing in a professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed