Complaint Analyst

Jobgether

2d

About The Position

In this role, you will be responsible for managing and investigating product complaints to ensure compliance with regulatory standards and company quality procedures. You will act as a key liaison between customers, field representatives, and internal teams to gather accurate information, track complaint progress, and verify resolution before closure. This position requires meticulous attention to detail, strong problem-solving skills, and the ability to manage multiple investigations in a fast-paced environment. You will collaborate closely with cross-functional teams including Quality, Engineering, Regulatory, and Customer Service to drive timely, thorough investigations. The role offers opportunities to influence quality improvements, support compliance initiatives, and contribute to a culture of continuous improvement in a remote-friendly work environment. Your work will have a direct impact on product safety, customer satisfaction, and organizational integrity.

Requirements

• Meticulous attention to detail
• Strong problem-solving skills
• Ability to manage multiple investigations in a fast-paced environment

Responsibilities

• Managing and investigating product complaints
• Ensuring compliance with regulatory standards and company quality procedures
• Acting as a key liaison between customers, field representatives, and internal teams
• Gathering accurate information
• Tracking complaint progress
• Verifying resolution before closure
• Collaborating with cross-functional teams
• Driving timely, thorough investigations
• Influencing quality improvements
• Supporting compliance initiatives
• Contributing to a culture of continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed