Insurance Claims Intake Coordinator

Bigfoot Roofing & Construction, INC

7d • $25 • Onsite

About The Position

Bigfoot Roofing & Construction LLC is a fast-growing roofing and restoration company focused on delivering high-quality service and fast, efficient project execution. We specialize in insurance-based roofing projects and pride ourselves on strong communication, streamlined processes, and a team-first culture. As we continue to grow, we’re building out key operational roles to support our field teams and ensure an exceptional customer experience from start to finish.

Requirements

• Preferred experience with insurance claims intake and coordination, and an understanding of roofing and restoration scopes
• Strong organizational, time management, and multitasking abilities
• Excellent attention to detail and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently and in a fast-paced environment
• Customer-first mindset with a focus on delivering high-quality service
• Comfortable learning and navigating multiple systems and software platforms
• High school diploma or equivalent required

Nice To Haves

• Familiarity with Xactimate or Symbility is a strong plus
• Basic understanding of roofing systems and storm damage (hail/wind) preferred
• Previous experience in scheduling, dispatching, customer service, or administrative roles is a plus

Responsibilities

• Monitor and manage multiple insurance claim portals, ensuring jobs move efficiently through each stage
• Serve as a key point of contact for adjusters, inspectors, customers, and internal teams
• Handle job intake and onboarding, including:
• Collecting deductibles
• Assisting with material/color selections
• Preparing jobs for production handoff
• Schedule and coordinate projects, inspections, tarp jobs, and crews as needed
• Enter and maintain accurate customer and job data in company systems
• Assign work orders and coordinate with project managers, subcontractors, and vendors
• Provide proactive customer communication, including status updates and follow-ups
• Answer and route incoming calls and provide administrative support to the team
• Upload, organize, and manage job documentation, photos, and claim files
• Ensure all required insurance documentation, contracts, and permits are completed and submitted
• Assist with permit applications and tracking, including communication with municipalities if needed
• Support estimating efforts by compiling documentation, photos, and (if experienced) writing estimates
• Review and audit jobs in progress to ensure timelines and process compliance
• Maintain detailed records of all communication and job activity
• Mandatory after-hours/on-call support during storm events, as needed (bonus compensation)

Benefits

• Base salary + performance-based incentives
• Full-time, in-office position
• Opportunity to grow within a rapidly scaling company
• Hands-on training and development ahead of peak storm season
• Dynamic, team-focused work environment
• Medical, Dental, Vision, and Life benefits offered. 401(k) offered. Holiday and PTO policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees