Insurance & Billing Specialist - Collections Focused

Dental Associates of CT•Danbury, CT

8d•Onsite

About The Position

Join Connecticut's premier doctor led multi-specialty group practice, where we deliver patient-centric care with compassion and respect. Committed to exceeding expectations, we proactively seize every opportunity to elevate the patient experience and enhance clinical outcomes. At Archway Dental Partners we embody our core values of respect, quality care, and compassion daily, striving to fulfill our mission of fostering the highest quality care for all patients. Our company culture guides our success, which is at the core of everything we do. We are currently looking for a motivated and detail-oriented Insurance & Billing Specialist to join our growing team. This role will focus on collections and is critical in managing insurance processes, supporting patient billing inquiries, and—most importantly—driving the resolution of outstanding account balances. If you’re someone who enjoys digging into account details, resolving issues efficiently, and maintaining positive relationships with patients and payers, we want to hear from you!

Requirements

Superior customer service skills, with the ability to infuse personality, empathy, and enthusiasm into each patient contact
2+ years of experience in collections, insurance, or dental billing
Knowledge of PPO dental insurance plans and coverage rules
Strong communication and negotiation skills with a professional, positive attitude
Working knowledge of dental terminology and patient ledgers
Excellent attention to detail and ability to multitask
Ability to work Monday–Friday, 8:00 AM–5:00 PM, on-site in Danbury, CT

Nice To Haves

Familiarity with Dentrix Ascend (a plus!)

Responsibilities

Take ownership of outstanding patient and insurance balances, ensuring timely and professional collection efforts.
Proactively follow up on aging reports and unpaid insurance claims, and resolve delays or denials with appropriate documentation.
Negotiate and set up patient payment arrangements that align with both patient ability and practice policies.
Communicate with patients regarding account balances, payment plans, and billing inquiries—always with empathy and clarity.
Respond to billing disputes and resolve them efficiently with minimal supervision.
Ensure compliance with HIPAA and company policies during all billing and collections activity.
Help ensure a smooth revenue cycle through effective communication with insurance providers and internal team members.
Contact patients via phone, email, or mail to collect past-due payments.
Maintain accurate records of all collection activities and patient interactions.
Prepare regular reports on collection status and performance metrics.