Insurance and Senior Services Coordinator (1.0 FTE/Days)
About The Position
We’ve all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant – or hospital or doctor – to your friends and family. Our Insurance and Senior Services Coordinator succeed in providing good customer service. They provide assistance, information, education, and support, efficiently and pleasantly. They thrive on helping each patient, knowing they did their best and helped someone. It’s not the job for everyone – because not everyone has what it takes. The Insurance and Senior Services Coordinator has dual responsibilities for Franciscan Insurance Services and the Senior Promise Program. As a licensed insurance agent, this role provides education, support, and delivery of Insurance services, including enrollment into senior-related insurance products. The Senior Promise program provides resources and education to older adults within our community. This position works with Franciscan staff, local businesses, and Senior Promise members to provide impactful programs. The Coordinator monitors operational processes and works with departmental managers to ensure the effective delivery of benefits and programs. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT In-Person position. Working hours 7:30AM to 4PM. Mon to Fri (no weekends/no holidays).
Requirements
- High School Diploma/GED Required within 60 days of hire
- Life and Health Insurance License
Nice To Haves
- AHIP Certification Requirements
- Bachelor's Degree
- 5 years Customer service, medical billing, collections and Medicare insurance counseling
Responsibilities
- Enrolls clients into senior-related, individual insurance policies, including Medicare Supplement, Medicare Advantage, prescription drug plans, life, hospital indemnity, and dental.
- Maintains agency management database and membership database for insurance clients and Senior Promise members.
- Offers support and resolves customer questions and concerns. This position communicates with the department manager and other departments to resolve issues ensuring the successful control of delivery and quality of program benefits and services.
- Plans and develop various Senior Promise programs. Works with internal and external vendors to coordinate various social and educational events.
- Serves Senior Promise by phone, electronically, or in person in order to answers inquiries.
- Connects with local businesses to increase Franciscan Health visibility and discuss partnership opportunities in order to increase the value of the benefit offerings within the Senior Promise Program.
- Provides assistance with statistical data and reports related to program operations for both Senior Promise and Insurance Services to department Managers.
- Presents Medicare educational presentations across Franciscan facilities and the communities served by Franciscan Health.
- Confers with appropriate Department Managers to suggest process improvements in order to maintain peak productivity, and to streamline methods and operations.
- Monitors and assesses operational processes to ensure quality standards are met and the effective delivery of benefits
Benefits
- Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
