Insurance Analyst - Workers Compensation

NCCI • Boca Raton, FL

2d • $50,000 • Hybrid

About The Position

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work. Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
WHAT WE BELIEVE:
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
We respect each other and value our differences.
We can be authentic and feel like we belong.
We promote equity in our organization and our community.
TEAM: CUSTOMER OPERATIONS
PAY TYPE: HOURLY
Insurance is interesting, challenging and rewarding. What we do is impacting people and businesses across the nation. Start your career in a position where you will learn about the workers compensation industry and our role in it.
You will go through a paid initial 12-week training program where you will receive classroom and on-the-job experience that will support your success in the role.
Please note: These positions are targeted to start training in April 2026.
WORK LOCATION:
Local candidates to the Boca Raton area only, please (commuters from St Lucie County to the north and from Miami-Dade County to the south)
WORK ARRANGEMENT:
Hybrid, work from home option is available with an understanding that in-office attendance is expected based on business needs. First week of training is in-office. (Remote work option is not available for this position)

Requirements

• A bachelor’s degree and one (1) year of experience in a customer facing, analytical role (industries such as insurance, finance, banking, or similar industries with transferrable skills) or equivalent experience acquired through internships or pertinent educational experience.
• Analytical problem-solving, decision-making skills, solid math skills; an inquisitive and quality mind-set, an ability to make decisions when following procedures and when the process steps are not clearly defined, or the work falls outside the standard procedures using excellent judgment.
• Excellent written and verbal communications skills
• Excellent listening and probing ability with the ability to interpret and clarify information being provided by customers.
• Strong organizational, research, multi-tasking, and computer skills

Nice To Haves

• Bachelor's degree and three (3) years of experience in an analytical, customer service position in industries such as insurance, finance, banking, or similar industries with transferable skills.
• General understanding of worker’s compensation insurance or insurance industry experience
• Industry specific coursework or industry designations such as AIS, AU, or CPCU

Responsibilities

• You will conduct research and do comprehensive data analysis to accurately calculate and issue experience rating modification factors.
• You will analyze system generated edits to determine resolution with employers’ policy and unit data leveraging internal NCCI systems.
• You will base decisions on regulatory rules and internal processing guidelines.
• You will ensure that multiple, state-specific exceptions to the experience rating calculation are appropriately applied; and ensure experience rating worksheets are distributed to the correct carriers.
• You will engage in a thorough examination and evaluation of intricate business ownership structures, assessing the need to consolidate, transfer, or separate employer claim history.
• You will analyze and resolve anomalies, missing, incomplete, and/or questionable data.
• You will apply judgment and expertise to determine the most appropriate course of action, while adhering to the rules and guidelines of the NCCI Experience Rating Plan Manual and internal procedures, and ensure ownership correspondence is distributed to all appropriate parties.
• You will respond to customer inquiries online, via e-mail, and over the phone.

Benefits

• A starting base salary of $50,000 plus a targeted 7% performance bonus.
• A Monday through Friday schedule.
• A phenomenal work environment with perks including on-site restaurant and coffee shop, employee activities, on-site fitness center, on-site daycare, on-site game room’ and sports leagues.
• A wonderful team of fun, caring and friendly people to work with.
• A fantastic benefits package that’s hard to find in south Florida.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level