Insurance Administrator I

Orthofix

About The Position

Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. How you'll make a difference? Orthofix's Insurance Administration Team is responsible for verifying patient insurance benefits coverage for our bone growth therapy devices. To learn more about bone growth therapy and see how we are changing lives, please visit http://www.bonestimulation.com.

Requirements

1-2 years of Medical Health Insurance experience preferred or 1-2 years of Orthofix Order to Cash experience
Demonstrate teamwork behaviors by positively contributing to team culture while abiding by Orthofix Code of Conduct
Strong time management, organizational, verbal and written skills
Strong knowledge of insurance companies and associated contract types (i.e., HMO, Auto, PPO, POS)
Ability to handle multiple priorities at moderate assignment volume while meeting all deadlines and maintaining high standards of work quality
Detail oriented with emphasis on quality and timeliness
Ability to promote logic/thought.
Ability to adapt to fast changing priorities with ease and confidence while supporting management decisions.
Project a professional image.
Excellent knowledge of anatomy, products and related clinical studies.
Innovative thinker with good judgment, analytical and decision-making skills.
Excellent work ethic - supervision is minimal, yet assistance will be readily available as needed from leadership team
Strong utilization of computer skills. Able to run various programs with ease.

Nice To Haves

2 year College degree preferred.

Responsibilities

Perform a wide variety of duties of an Insurance nature requiring initiative and a degree of judgment in solving problems.
Research and provide current guidelines and medical policies to Insurance Administration. Communicate any changes to management.
Build and maintain professional communication levels with corporate accounts, territory managers, region managers, case managers, adjustors, medical directors, business partners, and internal management.
Back up region(s) as necessary to maintain desired turnaround time for order processing.
Fax accurate and thorough pre-authorization request letters.
Ensure that order updates incorporate department standards.
Perform final analysis of order prior to release; review for accuracy and content.
Forward, identify, and recommend to Corporate Accounts contracting opportunities.
Determine revenue amounts based on allowable, benefits, unit price, payer guidelines, co-payment and booking policy.
Perform daily analysis of call sheet, validation, and weekly analysis of UTB and open order report.
Support the sales force on a daily basis: communication, updating orders, assisting, directing, and providing positive direction and feedback.
Critique prescriptions, letters of medical necessity and/or chart notes for consistent and complete medical information.
Verify benefits, sell medical necessity, negotiate coverage and pricing for the purchase of Orthofix products.
Communicate with internal and external associates regarding order process and payer trends (implement appropriate corrective action as needed).
Participate and assume an active role in department solutions and processes.
Communicate and escalate business concerns to management when appropriate.
Reinforce department standards, support through positive and solution-oriented communication.
Utilize and maintain department reports that provide order feedback and status.
Prioritize work assignments to meet deadlines.
Provide timely feedback and action to ensure company and patient requirements are met and addressed with a sense of urgency.
Stay current with products, competition, and clinical studies.
Reinforce training and insurance follow up to maximize company profitability.
Co-travel as available to increase/maintain relationships; attend seminars; attend region meetings.
Special projects, as assigned.
Timely completion of all corporate wide and departmental training.
Understand and promote Compliance adherence.
Regular attendance required.