Insurance Account Manager, Personal Lines - Lititz, PA

Mid Penn Bancorp Inc. • Lititz, PA

27d

About The Position

A great experience starts with a great team! MPB Insurance & Risk Management, a subsidiary of Mid Penn Bancorp, Inc. is actively seeking an Account Manager – Personal Lines to join our team in Lititz, PA.

We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.

Position Overview

The Account Manager, Personal Lines is responsible for managing and servicing a portfolio of personal insurance clients, including auto, home, renters, and other personal policies. This role involves providing excellent customer service, handling policy renewals, endorsements, and claims assistance, and ensuring coverage meets client needs. In addition, the Account Manager, Personal Lines contributes to client retention and satisfaction through proactive communication and policy reviews and assists in growing the book of business through service and working with internal sales team to effectively provide solutions to meet and exceed client needs.

Requirements

• A B.S. or B.A. degree in a related field strongly preferred.
• A minimum of one (1) to three (3) years’ experience in a related position normally required.
• Valid Insurance License for assigned state required (or must be obtained within 60 days of start date).
• Thorough knowledge of agency operations, including claims handling, procedures, carrier rating, agency management systems and applicable insurance laws/codes; knowledge of all lines of insurance with an emphasis on personal lines of insurance; excellent organizational, problem-solving, and communication skills; proficient in Microsoft Office Suite and experience with agency management systems; ability to manage multiple priorities and meet deadlines in a fast-paced environment; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 40 lbs. or less; visual, auditory and speaking skills; valid driver’s license is required.

Nice To Haves

• Completion of CISR or CIC designation preferred.
• Experience using Applied Epic or similar client relationship management system strongly preferred.

Responsibilities

• Pre-qualifies and analyzes prospects’ personal lines coverage needs. Recommends coverage and prepares rating quotes and proposals to sell new accounts.
• Completes applications for insurance and has insured sign them. Submits to eligible and appropriate carriers and follows up to ensure timely receipt of policies or quotations.
• Assists clients with making coverage changes and completes service requests for clients.
• Verifies accuracy and coverage adequacy of policies. Requests changes to correct errors and follows up with carriers and clients on changes as needed.
• Surveys insureds’ loss exposures and recommends coverage at every service opportunity.
• Continues on-going education to maintain knowledge of insurance coverages and exposures in available markets.
• Maintains current knowledge of underwriting guidelines, rating systems and processing requirements.
• Keeps current with industry trends by reading appropriate journals and company bulletins.
• Actively solicits increases in coverage or rounding out accounts in order to ensure adequate coverage.
• Recommends excess and surplus coverage, as needed to meet client insurance needs. Educates clients as to coverage limitation and documents in the system.
• Actively seeks referrals from current client base; follows up to generate new business using prospect database and system.
• Actively refers clients to Employee Benefits and Commercial Lines department for solicitation of new business.
• At each service contact, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
• Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverage and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
• Processes renewals and remarkets, as needed.
• Verifies coverage status processes, as appropriate.
• Generates documents and produces correspondence to satisfy client service requests.
• Prepares summaries of insurance.
• Assists clients in submitting first reports of claims. Facilitates prompt response from company staff and follow up on claims status to keep insureds informed and to work toward settlement of claims.
• Processes incoming mail requests and responds promptly and appropriately.
• Schedules agency/client inspections and pictures as needed.
• Verifies accuracy of all direct bill cancellation notices and take appropriate action.
• Maintains orderly electronic files and information, following agency standards.
• Ensures compliance with company policies and industry regulations.
• Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
• Ensures documents are accurate and complete, minimizing the risk of errors or omissions that could lead to disputes or financial loss.

Benefits

• Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
• In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees