Instrument Support Engineer
About The Position
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology. Today, worldwide more than +11000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers' needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions. Bruker AXS, a Bruker subsidiary, is looking for an Instrument Support Engineer to provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. They will also maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training. Travel as necessary to support field operations and cross train field engineers. This position is onsite in Madison, WI.
Requirements
- Ability to work independently and in a team environment.
- Motivated self-starter
- Ability to handle multiple tasks effectively.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- High level technical hardware and software skills related to complex instrumentation.
- Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology.
- 2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience.
Nice To Haves
- Military training in technical fields is a plus.
Responsibilities
- Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products.
- Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field.
- Provide input and create service bulletins and other technical documentation.
- Configure computers and peripherals as required
- Contribute to the development and delivery of service training classes.
- Assist in the development and updating of technical maintenance manuals.
- Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field. Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary.
- Ability to travel, as necessary to support field operations. Up to 50% travel.
Benefits
- Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
